Subject: New Reply Received - Complaint
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 30 Mar 2021 07:02:08 +0000

Hi Alka Pandey,  The customer has responded to the ticket.  Complaint  Ticket comment <div dir="auto">Dear Homebox Team,<div dir="auto">Please be advised that this was a manufacturing defect that was not detected on the day of delivery but rather the next day.</div>
<div dir="auto">I have been complaining about this by calling customer care for a long time but homebox did not bother to get back to me, only recently I was contacted by homebox just to be notified that this was caused by us, THIS IS RIDICULOUS. </div>
<div dir="auto">You can even ask the inspection guys that came in here, they told me that they agree with us.</div>
<div dir="auto"><br></div>
<div dir="auto">Please fix this as soon as possible, as this is not expected from Homebox</div>
<div dir="auto"><br></div>
<div dir="auto">Hoping to hear from you soon.</div>
<div dir="auto"><br></div>
<div dir="auto">Best regards,</div>
<div dir="auto">Asad Sayed</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 30 Mar 2021, 8:58 am Home Box, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Asad,</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Thank you for your response,</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">We have received an update from the concerned team the damage is caused due to misuse. We can only provide warranty for manufacturing defects, we apologize for the inconveniences caused.</div>
<div><br></div>
<div dir="ltr">Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team<br dir="ltr">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2243286