Subject: Daily performance summary for LiveSalesman team for 26th March 2021.
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>, saurabh <[email-masked]>, murtaza kutiyanawala <[email-masked]>
Cc: deeksha <[email-masked]>, Nalineedhar Kasibhatla <[email-masked]>, Manmohan chittlangia <[email-masked]>, tejendra singh <[email-masked]>, Ankit Arora <[email-masked]>, Shahzeen Rizvi <[email-masked]>, faizal maradeya <[email-masked]>
Date: Sat, 27 Mar 2021 10:16:21 -0700 (MST)

Greetings. 
I hope this finds you well. 
Please find listed below the performance data for the LiveSalesman team for March 26th, 2021. 

    * Total tickets created : 
Total tickets created 	Groups 					
Agents 	Facebook 	Whatsapp open 	Whatsapp resolved 	Emails KSA 	Emails UAE 	Grand Total 
Abdullah Ahemad 		4 	31 			35 
Abu Sufian 			25 			25 
Adam musa yagoub yousif 			25 			25 
Alka Pandey 	1 		5 		5 	11 
Amer Kher Bek 				31 		31 
Amir Aziz 	3 			1 	3 	7 
Amr Khalil 				19 		19 
Ankit Kumar 		2 	16 		3 	21 
Hasan Nour 		1 	15 	1 	3 	20 
Ibrahem Mahmoud 		1 	38 			39 
Jok Kuol 		3 	26 			29 
Manmoon Alsadig Haroon Adam 				20 		20 
Mohammed Ali 	1 	1 	39 			41 
Mohd Adeel Akhter 	12 			5 		17 
Mosab Mohammed Abdalla Nasreldin 			2 			2 
Niren Dsouza 				6 		6 
No Agent 				4 	7 	11 
Syed Ataullah 				1 		1 
Grand Total 	17 	12 	222 	88 	21 	360 

    * Total Whatsapp chats : 
Agents 	Total chats assigned 	Total chats resolved 
abdullah ahemad 	38 	35 
Abu sufian 	29 	29 
adam yousif 	26 	25 
Alka Pandey 	12 	16 
ankit KUMAR 	24 	22 
hasan nour 	18 	18 
Ibrahem Mahmoud 	82 	85 
JOK KUOL 	39 	37 
Mohammed ali 	46 	46 
mosab nasreldin 	7 	4 
Grand Total 	321 	317 

    * 
Whatsapp chat type: 

HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Day of Delivery - Status 	5 
		Delayed Delivery (Furniture) 	1 
		Delayed Delivery (HH) 	1 
		Delivery Status 	79 
		Reschedule Delivery 	1 
		(blank) 	2 
	Delivery Related Total 		89 
	Product Complaint 	Complaint within Warranty 	10 
	Product Complaint Total 	10 
	Refunds and Cancelations 	Cancelation 	3 
		Refund for Other reason 	1 
		Refunds after Return 	1 
		Return Request Initiation 	5 
		(blank) 	1 
	Refunds and Cancelations Total 	11 
	(blank) 	(blank) 	2 
	(blank) Total 		2 
Customer Services Total 			112 
Mattress Related 	Pre-Sales 	Product Query - Size/Material Etc. 	1 
	Pre-Sales Total 		1 
Mattress Related Total 			1 
No Answer 	No Answer 	No Answer 	16 
	No Answer Total 		16 
	(blank) 	(blank) 	2 
	(blank) Total 		2 
No Answer Total 			18 
PreSales 	Other Enquiry 	Offers 	2 
		Payment Methods 	3 
		Store Availability 	16 
		Store Location 	3 
		Website/App Issues 	2 
		(blank) 	2 
	Other Enquiry Total 		28 
	Policy Related 	Delivery Cost 	6 
		Delivery Time 	1 
	Policy Related Total 		7 
	Product Related 	Combo 	13 
		Product Specification 	66 
		(blank) 	1 
	Product Related Total 		80 
PreSales Total 			115 
(blank) 	(blank) 	(blank) 	
	(blank) Total 		
(blank) Total 			
Grand Total 			246 

    * Total count of ageing for Facebook: 

Facebook 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Alka Pandey 	3 					1 	4 
Amir Aziz 	15 	1 		1 		1 	18 
Mohd Adeel Akhter 	7 	4 	1 		1 		13 
Saurav Chakraborty 				2 			2 
Grand Total 	25 	5 	1 	3 	1 	2 	37 

    * Total count of ageing for Whatsapp: 
Whatsapp 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Abdullah Ahemad 	5 	3 	2 	4 			14 
Abu Sufian 	1 						1 
Alka Pandey 				1 		1 	2 
Amer Kher Bek 				3 		3 	6 
Amir Aziz 	2 			2 			4 
Amr Khalil 	1 	1 	3 		1 	2 	8 
Ankit Kumar 	10 	3 					13 
Hasan Nour 	4 		3 				7 
Ibrahem Mahmoud 	1 	2 		3 	1 	2 	9 
Jok Kuol 	16 						16 
Mohammed Ali 	4 	1 					5 
Mosab Mohammed Abdalla Nasreldin 	2 	1 	3 				6 
Niren Dsouza 				2 		1 	3 
Ritesh Sharma 			1 				1 
Syed Ataullah 						2 	2 
Grand Total 	46 	11 	12 	15 	2 	11 	97 

    * Count of ageing for Instagram: 
Instagram 	Ageing 		
Agents 	7-10 days 	+15 days 	Grand Total 
Niren Dsouza 		1 	1 
Saurav Chakraborty 	1 		1 
Grand Total 	1 	1 	2 

    * 
Total count of ageing for emails( KSA) : 
Emails(KSA) 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Amer Kher Bek 	22 		4 	3 		5 	34 
Amir Aziz 	11 		1 	3 		1 	16 
Amr Khalil 	15 	14 	13 	2 			44 
Hasan Nour 	1 						1 
Manmoon Alsadig Haroon Adam 	18 	25 		2 			45 
Mohd Adeel Akhter 	8 		2 	10 	1 	5 	26 
Niren Dsouza 	4 						4 
Syed Ataullah 	6 	10 		1 		3 	20 
Grand Total 	85 	49 	20 	21 	1 	14 	190 

    * Total count of ageing for emails( UAE) : 
Emails(UAE) 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	+15 days 	Grand Total 
Alka Pandey 	8 	3 	2 	3 	1 	17 
Amir Aziz 	2 	2 	1 	1 	1 	7 
Ankit Kumar 	3 				1 	4 
Hasan Nour 	3 					3 
Manmoon Alsadig Haroon Adam 		4 	1 			5 
Syed Ataullah 	2 					2 
Grand Total 	18 	9 	4 	4 	3 	38 

Please feel free to reach out for any further clarifications. 

Niren D'Souza 
Team Manager 
[email-masked]