Subject: New Reply Received - Delivery
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 25 Mar 2021 07:32:00 +0000

Hi Alka Pandey,  The customer has responded to the ticket.  Delivery  Ticket comment <div dir="auto">My concern is not that why you canceled the order. I'm saying that if you canceled, the customer should have been informed. For you it might be a single item but for a customer that single item might mean the whole order because of the combined products. Keep this in mind for future orders of customers and inform them if you cancel even a single item out of 20 items.<div dir="auto">
<br><div dir="auto">I hope you will understand. </div>
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<div>On Wed, 24 Mar 2021, 4:40 pm Home Box, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">Hi Abdul,<br><br>Thanks for reaching out to us and giving us the opportunity to serve you.<br><br>We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.<br><br>This order is not cancelled, during quality check we found out that 1 item was not in a good condition to be sold and it was the last of its stock hence we took them out of your order and refunded you for it.<br><br>We will not be happy either if you receive bad items in your order, this is the reason why the one item was cancelled and you received a notification regarding the same item.<br><br>Hope this helps and have a great evening! Stay Safe!<br><br>Your Friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2266170