Subject: New Reply Received - Re: Damaged item
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 21 Mar 2021 18:02:51 +0000

Hi Alka Pandey,  The customer has responded to the ticket.  Re:  Damaged item  Ticket comment <div dir="auto"><div style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px' dir="auto"><div dir="ltr">
<div dir="auto">Dear Team, </div>
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<div dir="auto">Reference to trail email, please be informed that your team has come and collected the recliner back.</div>
<div dir="auto">I have got a return copy for the same.</div>
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<div dir="auto">After that I haven't heard anything from your end.</div>
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<div dir="auto">Today I called your call centre in the morning and spoke to Ms Neelu from the CS team. I was informed that someone will call me back with the update but no call back yet.</div>
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<div dir="auto">I would request you to kindly update me by when can I visit your store to collect my cash refund. </div>
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<div dir="auto">Hence kindly arrange for the amount I paid and process it on priority basis. </div>
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<div dir="auto">Awaiting your response by when I can come and collect my money.</div>
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<div dir="auto">Regards ,</div>
<div dir="auto">Swathy</div>
<div dir="auto">0526769799</div>
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<div>From: <strong dir="auto">Home Box</strong> <span dir="auto">&lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;</span><br>Date: Wed, 17 Mar 2021, 20:03<br>Subject: Re: [#2231115] - Re: Damaged item<br>To: &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>Cc: &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><br style="font-family:sans-serif;font-size:large"><br style="font-family:sans-serif;font-size:large">
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<div><font style="vertical-align:inherit"><font dir="ltr" style="vertical-align:inherit"><font style="vertical-align:inherit"><font style="vertical-align:inherit">Hi Swathy,</font></font></font></font></div>
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<br>We’re really sorry as we’ve taken longer than usual to get back to you.<br> <br>Our team is working on your issue, and will get back to you as soon as possible.<br> <br>Your friends,<br>The Support Team</div>
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<span style="font-size:0px;font-family:fdtktid;min-height:0px;height:0px;max-height:0px;line-height:0px;color:rgb(255,255,255)">2231115:1125156</span><br><br><div class="gmail_quote" dir="auto">
<div dir="ltr" class="gmail_attr">On Wed, 17 Mar 2021, 10:56 Swathy Aneesh, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Dear Team, </div>
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<div dir="auto">Thank you for the reply.</div>
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<div dir="auto">Kindly request you to initiate refund of the same as I am not happy with the item brought from your store. </div>
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<div dir="auto">It is only 1.5 months usage when u have given a warranty of 2 years. </div>
<div dir="auto">Now this item is kept at a corner and unfortunately after buying it I am left in a position that I cannot use it anymore. </div>
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<div dir="auto">Hence I am expecting full refund of the amount and not replacement or credit to buy any other item since I already have other items required. </div>
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<div dir="auto">Awaiting your earliest response to close this and please take back the damaged item too. </div>
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<div dir="auto">Regards,</div>
<div dir="auto">Swathy </div>
<div dir="auto">0526769799</div>
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<div dir="ltr" style="font-family:sans-serif">On Wed, 17 Mar 2021, 10:30 Home Box, &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<div><font style="vertical-align:inherit"><font dir="ltr" style="vertical-align:inherit">Hi Swathy,</font></font></div>
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<div><font style="vertical-align:inherit"><font dir="ltr" style="vertical-align:inherit">Thank you for reaching out to us with your concern.<br><br>We’re working on your issue- and we’ll do our best to sort this out quickly.<br><br>Feel free to get in touch if you need further assistance.<br><br>Your friends,<br>The Support Team </font></font></div>
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<span style="font-size:0px;font-family:'fdtktid';min-height:0px;height:0px;max-height:0px;line-height:0px;color:rgb(255,255,255)">2231115:1125156</span>
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<div dir="ltr" class="gmail_attr">On Tue, 16 Mar 2021, 19:25 Swathy Aneesh, &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Dear Team, <div dir="auto"><br></div>
<div dir="auto">Further to my below email,  I have not heard any reply from your side.</div>
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<div dir="auto">Kindly acknowledge this email and update me with the status on priority. </div>
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<div dir="auto">Regards,</div>
<div dir="auto">Swathy</div>
<div dir="auto">0526769799</div>
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<div dir="ltr" class="gmail_attr">On Tue, 16 Mar 2021, 06:24 Swathy Aneesh, &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="auto">Dear Team, <div><br></div>
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<div>Further to the below trail emails, your inspection team had visited my home on 14th March 2021 to have a check on the damaged product. </div>
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<div>Followed by the same, I have got no revert from your end. </div>
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<div>Kindly arrange for refund as I do not want similar product from home box due to the dissatisfaction faced. </div>
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<div>Please call me back and update me the status on priority. </div>
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<div>Regards,</div>
<div>Swathy</div>
<div>0526769799</div>
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<br><div dir="ltr">Sent from my iPhone</div>
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<br><blockquote>On 13 Mar 2021, at 3:07 PM, Swathy Aneesh &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br><br>
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<div dir="auto">Dear Team, <div dir="auto">Good Day! </div>
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<div dir="auto">Your email is noted with thanks.</div>
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<div dir="auto">Regards,</div>
<div dir="auto">Swathy</div>
<div dir="auto">0526769799</div>
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<div dir="ltr" class="gmail_attr">On Sat, 13 Mar 2021, 13:39 Home Box, &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Swathy​,</div>
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<div dir="ltr">Thank you for contacting us.</div>
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<div dir="ltr">We would like to inform you that we have now registered your complaint and forwarded to the concerned team. </div>
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<div dir="ltr">​Please be assured our team will be contacting you to resolve your issue as soon as possible.</div>
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<div dir="ltr">Feel free to reach out to us if you need any further assistance.<br><br>Your Friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2231115