Subject: Ticket Assigned - Conversation with Yolande
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 18 Mar 2021 07:24:56 +0000

Hi Alka Pandey,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Yolande Yolande                    Good morning           10:42 AM, 18th Mar                   New                   Thank you for contacting HomeBox. Please reply with a number corresponding to the reason you are calling us for:  1 for help placing a new order 2 for questions about a product 3 for Order Status or Delivery Related questions 4 for questions about returns or refund 5 to cancel an order 6 for complaints or questions about warranty 7 to find a store near you           10:42 AM, 18th Mar                     Yolande                    3           10:42 AM, 18th Mar                   Alka                   Hi Yolande .Thank you for choosing HomeBox. My name is Alka . How may I help you today?           10:43 AM, 18th Mar                     Yolande                    Hi Alka           10:43 AM, 18th Mar                   Alka                   Also please share with us your registered email address.           10:43 AM, 18th Mar                     Yolande                    I really need help with a purchase I made at oasis mall that hasn’t been delivered           10:43 AM, 18th Mar                   Alka                   Could you please share your order number and email address so that I can assist you further?           10:45 AM, 18th Mar                     Yolande                    29002102140120210228   29002102226920210314           10:45 AM, 18th Mar                     Yolande                    These ones are delivered           10:46 AM, 18th Mar                     Yolande                    But yesterday I got this order number that I’m told is cancelled           10:46 AM, 18th Mar                     Yolande                    29002102181620210307           10:46 AM, 18th Mar                   Alka                   Please allow me a moment and I will check on this for you.           10:46 AM, 18th Mar                     Yolande                    Sure please           10:46 AM, 18th Mar                   New                   Thanks for your patience. We are working on it. Please give us a few more minutes.           10:51 AM, 18th Mar                     Yolande                    Sure thank you           10:52 AM, 18th Mar                   Alka                   Please allow me a moment and I will check on this for you.           10:58 AM, 18th Mar                     Yolande                    Okay           10:59 AM, 18th Mar                   New                   Thanks for your patience. We are working on it. Please give us a few more minutes.           11:04 AM, 18th Mar                   Alka                   We have checked due to some unforeseen circumstances your order has been cancelled so we would request you to kindly visit the store of the same.           11:08 AM, 18th Mar                     Yolande                    I’m wondering why it was cancelled, because I paid for it           11:13 AM, 18th Mar                     Yolande                    And I’m not able to visit the store because I’ve relocated           11:13 AM, 18th Mar                     Yolande                    Please are you not able to find out from the store           11:16 AM, 18th Mar                   Alka                   I do apologize for any inconvenience caused. We try and maintain a very high level of service/products. This is definitely not in keeping with our standards.           11:16 AM, 18th Mar                   Alka                   We would request you to kindly visit the store as this is the store order and we are unable to check and assist you further.           11:17 AM, 18th Mar                     Yolande                    Going back to the store is very difficult me, I’ve tried calling the  store number since yesterday and no one is answering, I’m very frustrated with this order           11:18 AM, 18th Mar                     Yolande                    If their unable to deliver they should just refund my money           11:18 AM, 18th Mar                   Alka                   As this is the store order, the store team will be assisting you for the delivery and the refund.           11:19 AM, 18th Mar                     Yolande                    How do I get in touch with the store team, if I’m able to go back to the store I would have gone back there but I cannot go back there.           11:20 AM, 18th Mar                   Alka                   We apologize but we are unable to assist you with this further.           11:21 AM, 18th Mar                     Yolande                    I don’t understand this kind of customer service then, what’s the point of your services when you’re not able to help me reach the store           11:22 AM, 18th Mar                   Alka                   We apologize but can you contact us back after few hours so that we can check with the store team and assist you further.           11:23 AM, 18th Mar                     Yolande                    Okay           11:24 AM, 18th Mar                     Yolande                    Thank you           11:24 AM, 18th Mar                   Alka                   Please feel free to come back and chat with us if you have any queries in the future. !           11:24 AM, 18th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2265577