Subject: New Reply Received - Returns
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 18 Mar 2021 07:24:19 +0000

Hi Alka Pandey,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="ltr">
<div class="gmail_default" style="font-family:verdana,sans-serif">Team,<br>Can you give me one final date when this issue will be resolved and the refund will be initiated?</div>
<div class="gmail_default" style="font-family:verdana,sans-serif">I have a life that I need to go on with and cannot come back here every day waiting or requesting an update.</div>
<div class="gmail_default" style="font-family:verdana,sans-serif"><br></div>
<div class="gmail_default" style="font-family:verdana,sans-serif">After multiple reminders and assurance, the team promised to finally resolve this issue by <b>Tuesday (9th March 2021) </b>and now you're saying that you guys are "still on it and require more time".<br><br>Why does the Customer have to suffer from inefficiencies at HomeBox? </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Mar 17, 2021 at 8:15 PM Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Samee,</div>
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<div dir="ltr">Thank you for patience.<br>​<br>We apologize for the inconvenience caused to you.<br><br>We’re on it - and we’ll do our best to sort this out quickly. Please allow us some more time to work on this so we can assist you with this accordingly.<br><br>Feel free to get in touch if you need further assistance.<br><br>Your friends,<br>The Support Team<br>
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<font><br style="font-size:small"><span style="font-size:small">Regards,</span><br style="font-size:small"><span style="font-size:small">A.Samee Ansari</span></font><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2005229