Subject: Ticket Assigned - Conversation with Rania
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 17 Mar 2021 19:42:43 +0000

Hi Alka Pandey,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rania Rania                    Hello           02:10 PM, 25th Feb                   Bot                   Hi again!           02:10 PM, 25th Feb                   New                   Thank you for contacting HomeBox. Please reply with a number corresponding to the reason you are calling us for:  1 for help placing a new order 2 for questions about a product 3 for Order Status or Delivery Related questions 4 for questions about returns or refund 5 to cancel an order 6 for complaints or questions about warranty 7 to find a store near you           02:10 PM, 25th Feb                     Rania                    3           02:11 PM, 25th Feb                   New                   Thank you for your message. Our team is currently assisting other customers. We will get back to you shortly. Expected wait time for your response is 61. Thank you for your patience.           02:11 PM, 25th Feb                   New                   In the mean time please give us more details about your question. If you are contacting us for an existing order, please give us your order number and what is your question.  If you are contacting us about placing a new order, please let us know the question, and the name of the product you want to contact us for.           02:11 PM, 25th Feb                     Rania                    9633818683           02:12 PM, 25th Feb                   Mohammed                   Hi Rania .Thank you for choosing HomeBox. My name is Mohammed . How may I help you today?           02:26 PM, 25th Feb                     Rania                    I submitted my order on 7th of feb           02:27 PM, 25th Feb                     Rania                    I have been calling every other day           02:27 PM, 25th Feb                     Rania                    I have no idea when my order will be coming and not able to cancel it           02:27 PM, 25th Feb                     Rania                    I want to file complaint against evey one interacted with me over the phone           02:28 PM, 25th Feb                     Rania                    568981234           02:28 PM, 25th Feb                   Mohammed                   Please allow me a moment and I will check on this for you.           02:30 PM, 25th Feb                     Rania                    Ok           02:36 PM, 25th Feb                   Mohammed                   I've just checked the order. We've escalated your request to the concerned team. It does take some time for them to process and action this. Kindly bear with us. As soon as we get an update, I will provide you with the resolution.           02:37 PM, 25th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2153656