Subject: Ticket Assigned - Conversation with User
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 17 Mar 2021 19:36:03 +0000

Hi Alka Pandey,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           10:44 AM, 18th Feb                   New                   Thank you for contacting HomeBox. Please reply with a number corresponding to the reason you are calling us for:  1 for help placing a new order 2 for questions about a product 3 for Order Status or Delivery Related questions 4 for questions about returns or refund 5 to cancel an order 6 for complaints or questions about warranty 7 to find a store near you           10:44 AM, 18th Feb                     User                    3           10:44 AM, 18th Feb                   New                   Thank you for your message. Our team is currently assisting other customers. We will get back to you shortly. Expected wait time for your response is 920. Thank you for your patience.           10:45 AM, 18th Feb                   New                   In the mean tim
 e please give us more details about your question. If you are contacting us for an existing order, please give us your order number and what is your question.  If you are contacting us about placing a new order, please let us know the question, and the name of the product you want to contact us for.           10:45 AM, 18th Feb                     User                    My order number 9635044020. Its click and collect order           10:45 AM, 18th Feb                     User                    Pending for many days now           10:45 AM, 18th Feb                     User                    When will it be ready to be collected           10:46 AM, 18th Feb                     User                    Havent received any notification           10:46 AM, 18th Feb                   Ibrahem                   Please allow me a moment and I will check on this for you.           01:13 PM, 18th Feb                   Ibrahem                   Your order is ready to shipped , You may recei
 ve these coming days           01:14 PM, 18th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2120225