Subject: New Reply Received - Complaint
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 17 Mar 2021 10:41:49 +0000

Hi Alka Pandey,  The customer has responded to the ticket.  Complaint  Ticket comment <div dir="auto">Dear Homebox support,<div dir="auto">Please be informed that the glass table was not misused by us. The glass table compliant was reported on the next day after delivery, please check your records.</div>
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<div dir="auto">This is totally unacceptable, the scratch is not very visible, it is a slight scratch which is why we couldn't notice it when the item was delivered and assembled. Ask the inspection team that came to inspect the item, they agree that this cannot be caused due to misuse, or if you want allow me to speak to your manager so we can get this sorted. This HAS to be fixed.</div>
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<div dir="auto">Please let me know what needs to be done from my end ASAP.</div>
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<div dir="auto">Best regards,</div>
<div dir="auto">Asad Sayed</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 17 Mar 2021, 12:37 pm Home Box, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Asad​,</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Thank you for contacting us.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">We have received an update from the concerned team that we are unable to assist you with this complaint further as the team informed the top of the glass table has scratches due to the misuse of the item.</div>
<div><br></div>
<div dir="ltr">Also we have registered your complaint for the tv wall unit.  Please be assured our team will be contacting you soon to resolve your issue.</div>
<div dir="ltr"> <br>We request you to please allow us some time so we can work on this and do the needful.<br><br>We appreciate your patience.<br><br>Your Friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2243286