Subject: Ticket Assigned - RE: ﻿ Order confirmed!
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 17 Mar 2021 08:49:27 +0000

Hi Alka Pandey,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  RE: 	Order confirmed!  Hello,

order number is 9636496255
Référence number 2569386

I didn't get my item (Tv Stand) until now.
Each time you tell me you've a technical issue, and you push back the delivery.
So now I can't wait anymore, I'm waiting since 1 month.
Now it's enough, i want to cancel my order, and get a refund ASAP.

Regards,
M.Ben Abdeljelil
________________________________
De : support=[email-masked] <support=[email-masked]> de la part de Home Box <[email-masked]>
Envoyé : jeudi 18 février 2021 17:48
À : Justine Olayres <[email-masked]>
Objet :  Order confirmed!

Your order number is 9636496255

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Your order has been successfully placed.

Hi Justine Olayres, thanks for shopping with us.
For your reference, your order number is 9636496255 Expect delivery by 20/02/2021.

Please pay attention to the following:

  *   The dimensions of the furniture should allow it to fit through entrance doors and lifts, as well as into its designated spot
  *   Electricity must be working to operate the tools needed for installation
  *   The delivery team will not take up any type of civil work, such as drilling holes in the wall to mount the product. The product assembly will only include carpentry assembly

Safety measures before delivery
Please ensure that no one at this address is ill or in quarantine. If our crew finds that someone is unwell on arrival, they may reschedule the delivery for everyone’s safety.
Additionally, deliveries may be rescheduled if local government restrictions change.
Help us maintain social distance
In line with recommended practices, we have adopted strict safety protocols that aim for minimal interactions between you, your family and our crew.
To accommodate this, please keep your room/area of choice pre-cleared so our crew does not need to touch any of your existing furniture.
Stay safe during assembly and delivery
Please ensure:

  *   An adult is present when the truck arrives
  *   The delivery team has easy access to the room the furniture is going into
  *   The room/area where you want the furniture is completely clear
  *   All family members are outside of the room where the assembly of furniture will take place
  *   Our delivery team will unpack your furniture, install it in a room of your choice and remove all packing materials from your home. To make sure you’re completely satisfied with your furniture, the delivery team will ask for your signature once the installation is complete

Things to note after installation
Please ensure:

  *   The colour of the product may vary slightly compared to the picture displayed on your screen. This is due to the lighting, pixel quality and colour settings of different devices
  *   There may be an unevenness of up to 5 mm in the product due to differences in surfaces and floor levels
  *   In case the product appears to lack shine, wiping the surface with a cloth will help clear the surface of dust particles.

Order shipping to
Justine Olayres
Pantheon Elysee
2nd floor, apt 204 and 221
Dubai
Mobile: +971 521052203

Payment Method:

[mastercard]

xxxx xxxx xxxx 6667
BEN ABDELJELIL

Order Details

Item

Description

Total Price

[https://184d486b58226e90181e-1030a7e145f7b71939e12a1066ee4233.lmsin.net/162834110-162834110-HMBX06112020_01-150.jpg] <https://www.homeboxstores.com/ae/en/p/162834110?utm_source=hybris&utm_medium=email&utm_campaign=order_confirmation_AE_en>
HOME BOX
Bali 3-Seater Sofa with 2 Cushions
Color: Beige
Quantity: 2
AED 3,550
[https://184d486b58226e90181e-1030a7e145f7b71939e12a1066ee4233.lmsin.net/162456636-162456636-HMBX19032020_01-150.jpg] <https://www.homeboxstores.com/ae/en/p/162456636?utm_source=hybris&utm_medium=email&utm_campaign=order_confirmation_AE_en>
HOME BOX
Olinda Low TV Unit with 2-Doors for TVs up to 50 inches
Color: White
Quantity: 2
AED 718
Your Home Box furniture should arrive on 22nd February 2021 between 10:00 - 14:00 hours.
Subtotal:       AED 4,268
Savings:        - AED 872
Furniture & Large Items Shipping:
FREE

Total   AED 4,268
Your order could earn you 406 Shukrans.

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