Subject: New Reply Received - Re: Order confirmed!
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 14 Mar 2021 18:52:08 +0000

Hi Alka Pandey,  The customer has responded to the ticket.  Re:  Order confirmed!  Ticket comment <div id="composeWebView_editable_content" style="text-align: left">
<div>Dear concerned, </div>
<div><br></div>
<div>It says I will receive my shoe rack item on 14/March. While no one contacted me &amp; it haven’t been delivered !! </div>
<div><br></div>
<div>Kindly justify , thank you.</div>
<div><br></div>
<div id="mail-app-auto-default-signature">
<br><br>Sent from myMail for iOS<br>
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<br><br>Sunday, 7 March 2021, 2:17 PM +0400 from [email-masked]  &lt;[email-masked]&gt;:<br><div id="composeWebView_previouse_content"><blockquote id="mail-app-auto-quote" style="border-left-width: 1px; border-left-style: solid; border-left-color: rgb(252, 44, 56); margin: 10px 0px 10px 5px; padding: 0px 0px 0px 10px; display: inherit"><div class="js-helper js-readmsg-msg">
	
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										Your order number is 9640436697  |
										<a href="https://www.homeboxstores.com/ae/en/my-account/order/9640436697?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_confirmation_AE_en" style="color: #92979E" target="_blank" rel="noreferrer">Click here</a> to view in browser									</td>
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												<td colspan="2" style="padding:15px 0 0 0">Download
													our apps now</td>
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												<a href="https://itunes.apple.com/us/app/homebox/id1262975833?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_AE_en" target="_blank" rel="noreferrer">
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													<a href="https://www.homeboxstores.com/ae/en/department/hbxlivingroom?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_AE_en" target="_blank" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer">Living</a></span>
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													<div style="font-family: Helvetica, Arial, sans-serif;font-size: 24px;margin: 0;padding: 0;text-align: left;font-weight: 500;color: #242428;line-height: 32px">
														 Your order has been successfully placed.</div>
													<div style="font-family: Helvetica, Arial, sans-serif;font-size: 15px;margin: 0;padding: 10px 0 0 0;line-height: 22px;text-align: left;font-weight: normal;color:#000">
														Hi yalwah almutawa, thanks for shopping with us.  <br>
														For your reference, your order number is   <span style="color:#00b9e5"><a href="https://www.homeboxstores.com/ae/en/my-account/order/9640436697?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_confirmation_AE_en" style="color:#00b9e5;text-decoration:none" target="_blank" rel="noreferrer">9640436697</a></span>.  Expect delivery by 10/03/2021.													</div>
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					                        		<h4 style="margin:0;font-size:18px">Please pay attention to the following:</h4>
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                                            	<td><ul>
<li>The dimensions of the furniture should allow it to fit through entrance doors and lifts, as well as into its designated spot</li>
<li>Electricity must be working to operate the tools needed for installation</li>
<li>The delivery team will not take up any type of civil work, such as drilling holes in the wall to mount the product. The product assembly will only include carpentry assembly</li>
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                                            		<h4 style="margin:0;font-size:18px;padding-bottom: 10px">Safety measures before delivery</h4>
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                                            <tr><td>Please ensure that no one at this address is ill or in quarantine. If our crew finds that someone is unwell on arrival, they may reschedule the delivery for everyone’s safety.<br>Additionally, deliveries may be rescheduled if local government restrictions change.</td></tr>
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                                            	<h4 style="margin:0;font-size:18px;padding-top:10px;padding-bottom:10px">Help us maintain social distance</h4>
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                                            <tr><td>In line with recommended practices, we have adopted strict safety protocols that aim for minimal interactions between you, your family and our crew.<br>To accommodate this, please keep your room/area of choice pre-cleared so our crew does not need to touch any of your existing furniture.</td></tr>
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                                            		<h4 style="margin:0;font-size:18px;padding-top:10px;padding-bottom:10px">Stay safe during assembly and delivery</h4>
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                                            <tr><td>Please ensure:</td></tr>
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<li>An adult is present when the truck arrives</li>
<li>The delivery team has easy access to the room the furniture is going into</li>
<li>The room/area where you want the furniture is completely clear</li>
<li>All family members are outside of the room where the assembly of furniture will take place</li>
<li>Our delivery team will unpack your furniture, install it in a room of your choice and remove all packing materials from your home. To make sure you’re completely satisfied with your furniture, the delivery team will ask for your signature once the installation is complete</li>
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                                            	<h4 style="margin:0;font-size:18px;padding-bottom:10px">Things to note after installation</h4>
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                                            <tr><td>Please ensure:</td></tr>
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<li>The colour of the product may vary slightly compared to the picture displayed on your screen. This is due to the lighting, pixel quality and colour settings of different devices</li>
<li>There may be an unevenness of up to 5 mm in the product due to differences in surfaces and floor levels</li>
<li>In case the product appears to lack shine, wiping the surface with a cloth will help clear the surface of dust particles.</li>
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																								Order shipping to<br><b>Yalwah Almutawa </b><br>
																																							                                   	 	Muzoon building C9<br>
																								 															                                   	 															                                   	 	 Apartment # 1204<br>
															                                   	 															                                   	 															                                   	 															                                     															                                     	Abu Dhabi
															                                     															                                     																								 															                                     																                                     		<br>
															                                     															                                     	Mobile: <span class="js-phone-number">+971 566448483</span>
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                                                                                                 								                                       								  								                                      								                                      																			                                     								  <h4 style="margin:0;font-weight:normal;font-size:14px">Payment Method:</h4>
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																																													                                       <img src="https://i1.lmsin.net/website_images/ae/emails/icons/logo-mastercard.png" alt="mastercard" style="width: 100%;max-width: 40px;margin:10px 10px 0 0;display:block;vertical-align:sub">
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									                                    		xxxx xxxx xxxx 1735 <br>
									                                    		Yalwah Almutawa
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												 Order Details
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																																				<a href="https://www.homeboxstores.com/ae/en/p/161963310?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_confirmation_AE_en" target="_blank" rel="noreferrer">
																																																						<img alt="" src="https://184d486b58226e90181e-1030a7e145f7b71939e12a1066ee4233.lmsin.net/161963310-161963310-HMBX060919_01-150.jpg" class="product_mr_css_attr" width="100%" style="padding: 20px 0 0 0;max-width: 135px">
																																																																																																																																																																																																																																																																																																																		</a>
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																		<td style="padding: 8px 0 0 0;color: #3d4648;font-weight: 600" align="left">  HOME BOX  </td>
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																		<td style="padding: 8px 0 0 0;color: #3d4648;font-weight: 600" align="left">  Novi Shoe Cabinet with Drawer for up to 12 Pairs  </td>
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																		<td style="padding: 4px 0 0 0;color: #3d4648;font-weight: 300" align="left">Color: Brown</td>
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																			 Quantity: 1
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															        						   									 AED 99
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																																				<a href="https://www.homeboxstores.com/ae/en/p/162962712?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_confirmation_AE_en" target="_blank" rel="noreferrer">
																																																						<img alt="" src="https://184d486b58226e90181e-1030a7e145f7b71939e12a1066ee4233.lmsin.net/162962712-162962712-HMBX21112020_01-150.jpg" class="product_mr_css_attr" width="100%" style="padding: 20px 0 0 0;max-width: 135px">
																																																																																																																																																																																																																																																																																																																		</a>
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															<td width="40%" style="padding: 15px" align="center">
																<table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="color: #3d4648;font-size: 14px;font-family: Helvetica, Arial, sans-serif">
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																		<td style="padding: 8px 0 0 0;color: #3d4648;font-weight: 600" align="left">  HOME BOX  </td>
																	</tr>
																	<tr>
																		<td style="padding: 8px 0 0 0;color: #3d4648;font-weight: 600" align="left">  Atlanta Bath Towel - 65x135 cms  </td>
																	</tr>
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																		<td style="padding: 4px 0 0 0;color: #3d4648;font-weight: 300" align="left">Color: Yellow</td>
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																		<td style="padding: 4px 0 0 0;color: #3d4648;font-weight: 300" align="left">
																			 Quantity: 1
																		</td>
																	</tr>
																																</tbody>
</table>
															</td>
															<td width="30%" style="padding: 20px 10px 0 0;color: #3d4648;font-weight: 600" align="right">
															        						   									 AED 12
															</td>
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													<table width="100%" border="0" cellspacing="0" cellpadding="0">
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				    <td width="45%" style="padding-right: 20px">
				    <table width="100%" align="left" style="vertical-align:top">
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				            <td colspan="2" width="65%" align="left" style="font-family:Helvetica, Arial, sans-serif;line-height:25px;font-size:12px;color:#333333">
				            					            							    		Your Home Box furniture should arrive on 14th March 2021 between 10:00 - 14:00 hours.
						    		<br>
						    							    							    							    									    								    								    							    					            </td>
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</table>
				    </td>
				    <td width="55%" align="right" style="line-height:20px;text-align:left">
				        <table width="100%" border="0" cellspacing="0" cellpadding="0" style="line-height:20px;text-align:left">
				          <tbody>
<tr>
				            <td style="font-family:Helvetica, Arial, sans-serif;line-height:25px;font-size:14px;color:#333333">
				            Subtotal:
				            </td>
				            <td style="font-family:Helvetica, Arial, sans-serif;line-height:25px;font-size:14px;color:#333333" align="right">
				            <strong> AED 111</strong>
				            </td>
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				            <td colspan="2"></td>
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					      <td style="font-family:Helvetica, Arial, sans-serif;line-height:25px;font-size:14px;color:#333333;width:214px">
					      							      								      								      								      									      					Furniture &amp; Large Items Shipping:
					      					<br>
					      									      								      								      						            	 			<span style="border-bottom:solid #CCCCCC 1px;display: inline-block;width: 100%"></span>
			            	 							      							      								      								      								      									      				Standard ground shipping:
					      									      				<br>
					      				<br>
					      								      						            	 			<span style="border-bottom:solid #CCCCCC 1px;display: inline-block;width: 100%"></span>
			            	 							      						            </td>
				            <td style="font-family:Helvetica, Arial, sans-serif;line-height:25px;font-size:14px;color:#333333" align="right">
				             <strong>
					      							      								      				AED 100
					      				<br>
					      							            	 				<br>
			            	 						            	 								      						            	 			<span style="border-bottom:solid #CCCCCC 1px;display: inline-block;width: 100%"></span>
			            	 							      							      								      				AED 10
					      				<br>
					      							            	 				<br>
			            	 						            	 								      						            	 			<span style="border-bottom:solid #CCCCCC 1px;display: inline-block;width: 100%"></span>
			            	 							      						             </strong>
				            </td> 
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				            <td colspan="2"></td>
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				            <td style="font-family:Helvetica, Arial, sans-serif;line-height:25px;font-size:18px;color:#333333">
				            <strong>Total</strong>
				            </td>
				            <td style="font-family:Helvetica, Arial, sans-serif;line-height:25px;font-size:18px;color:#333333" align="right">
				            <strong>AED 221</strong>
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					            <td colspan="2" style="font-family:Helvetica, Arial, sans-serif;line-height: 20px;font-size:14px;color:#333333;padding-bottom: 20px">
					            					            					            	Your order could earn you 21 Shukrans.
					            					            </td>
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			<td align="center" width="100%" style="padding: 10px 0 20px 0;background: #ffffff;border-top: 1px solid #eeeeee" bgcolor="ffffff">
				<div class="content_mr_css_attr"><table border="0" cellpadding="0" cellspacing="0" style="max-width:600px;width:100%;padding:10px 0 0 0;color:#000">
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		<td style="padding:0 0 15px 15px;font-size:15px;font-weight:700;text-align:left;color:#242428"><span class="aligntext_mr_css_attr">Need help? Get in touch</span></td>
	</tr>

	<tr>
		<td align="center">
			<div class="getintouch-block_mr_css_attr" style="max-width:285px ;display:inline-block;padding:0;width:100%">
				<table align="center" width="100%" style="border:1px
      solid #eeeeee;max-width:290px;min-height:95px;background-color:f9f9f9" class="getintouch_mr_css_attr">
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						<td align="left" width="100%">
							<table border="0" cellpadding="0" cellspacing="0" style="padding:13px" width="100%">
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										<td>
										<a target="_blank" style="border:0;margin:0;padding:0;text-decoration:none" rel="noreferrer">
											<img alt="mailus" src="https://i1.lmsin.net/website_images/ae/emails/icons/mail.png" width="38"></a>
										</td>
										<td style="font-size:12px;padding-left:20px">
											<div style="margin:0;padding:0;line-height:20px">
<strong>Write us an email now</strong>, we'll get back to you as fast as we can.</div>
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			<div class="getintouch-block_mr_css_attr" style="max-width:285px ;display:inline-block;padding:0;width:100%">
				<table align="center" width="100%" style="border:1px
      solid #eeeeee;max-width:290px;min-height:95px;background-color:f9f9f9" class="getintouch_mr_css_attr">
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						<td align="left" width="100%">
							<table border="0" cellpadding="0" cellspacing="0" style="padding:13px" width="100%">
								<tbody>
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										<td>
										<a href="https://www.facebook.com/Homeboxstores" target="_blank" style="border:0;margin:0;padding:0;text-decoration:none" rel="noreferrer">
											<img alt="facebook" src="https://i1.lmsin.net/website_images/ae/emails/icons/fb.png" width="38"></a>
										</td>
										<td style="font-size:12px;padding-left:20px">
											<div style="margin:0;padding:0;line-height:20px">
<strong>Connect with us</strong> on your favourite social network.</div>
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				</tbody>
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			</div>
		</td>
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	<tr>
		<td align="center" width="100%">
			<div class="getintouch-block_mr_css_attr" style="max-width:285px ;display:inline-block;padding:0;width:100%">
				<table align="center" width="100%" style="border:1px
      solid #eeeeee;max-width:290px;min-height:95px;background-color:f9f9f9" class="getintouch_mr_css_attr">
					<tbody>
<tr>
						<td align="left" width="100%">
							<table border="0" cellpadding="0" cellspacing="0" style="padding:13px" width="100%">
								<tbody>
									<tr>
										<td><img alt="call" src="https://i1.lmsin.net/website_images/ae/emails/icons/call.png" width="38"></td>
										<td style="font-size:12px;padding-left:20px">
											<div style="margin:0;padding:0;line-height:20px">
<strong>Call us on 800-HOMEBOX (800-4663269).</strong> <br>Saturday - Thursday, 9 AM - 6 PM.</div>
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				</tbody>
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			</div>
			<div class="getintouch-block_mr_css_attr" style="max-width:285px ;display:inline-block;padding:0;width:100%">
				<table align="center" width="100%" style="border:1px
      solid #eeeeee;max-width:290px;min-height:95px;background-color:f9f9f9" class="getintouch_mr_css_attr">
					<tbody>
<tr>
						<td align="left" width="100%">
							<table border="0" cellpadding="0" cellspacing="0" style="padding:13px" width="100%">
								<tbody>
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										<td>
											<img alt="whatsapp" src="https://i1.lmsin.net/website_images/ae/emails/icons/whatsapp.png" width="38">
										</td>
										<td style="font-size:12px;padding-left:20px">
											<div style="margin:0;padding:0;line-height:20px"> <strong>WhatsApp us on 054-305-9573</strong><br>Saturday to Thursday, 9:00 AM to 9:00 PM.</div>
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				<div class="content_mr_css_attr">
<div class="column_mr_css_attr" style="width:49%;display:inline-block">
	<table width="100%">
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			<td class="inner_mr_css_attr" align="left">
				<table class="contents_mr_css_attr">
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						<td align="left"><span style="font-size:11px;color:#848483">
								© 2021 Retail World Limited </span></td>
						<td> </td>
					</tr>
				</tbody>
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			</td>
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<div class="column_mr_css_attr" style="width:49%;display:inline-block">
	<table width="100%">
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			<td class="inner_mr_css_attr" align="right">
				<table class="contents_mr_css_attr">
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						<td style="text-align:right;width:100%" align="right">
							<span style="font-size:11px;color:#848483"> 
							<a href="https://www.homeboxstores.com/ae/en/privacypolicy?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_AE_en" target="_blank" style="text-decoration:none;color:#848483" rel="noreferrer">Privacy Policy</a>  |
						    <a href="https://www.homeboxstores.com/ae/en/termsandconditions?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_AE_en" target="_blank" style="text-decoration:none;color:#848483" rel="noreferrer">Terms &amp; Conditions</a>
						</span>
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</div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2230839