Subject: Urgent : to be closed or group changed.
From: Niren Dsouza <[email-masked]>
To: ALKA PANDEY <[email-masked]>, Mohd Adeel <[email-masked]>
Date: Fri, 12 Mar 2021 02:47:19 -0700 (MST)

Hi guys. 

Please check and action these tickets. They're all in NOACTION. Either change the group or close the tickets, thanks. Ticket ID 	Subject 	Status 	Source 	Type 	Agent 	Group 	Created time 	HB Chat Type 	Reason Category 	Sub Reason 	Full name 	Contact ID 
2144904 	Conversation with Ten28 	Open 	Chat 		Issa Kafroni 	HB-LSM-WHATSAPP-NOACTION 	23-02-2021 18:28 	Customer Services 	Product Complaint 	Complaint within Warranty 	Ten28 	Ten28 
2171302 	Conversation with Mwaaz 	Open 	Chat 		Ritesh Sharma 	HB-LSM-WHATSAPP-NOACTION 	01-03-2021 17:56 	Customer Services 	Delivery Related 	Delivery Status 	Mwaaz 	Mwaaz 
2188835 	Conversation with Mariam 	Open 	Chat 		Ritesh Sharma 	HB-LSM-WHATSAPP-NOACTION 	04-03-2021 17:26 	Customer Services 	Delivery Related 	Mariam 	Mariam 
2197510 	Conversation with ShahulHameed 	Open 	Chat 	Post Order Inquiry 	Shafik Lubbos 	HB-LSM-WHATSAPP-NOACTION 	06-03-2021 16:21 	No Answer 		ShahulHameed 	ShahulHameed 
2202824 	Conversation with PujaEngineer 	Open 	Chat 		Ritesh Sharma 	HB-LSM-WHATSAPP-NOACTION 	07-03-2021 14:45 	Customer Services 	Refunds and Cancelations 	Refunds after Return 	PujaEngineer 	PujaEngineer 
2203020 	Conversation with Noom 	Waiting on Third Party 	Chat 	Post Order Inquiry 	Ritesh Sharma 	HB-LSM-WHATSAPP-NOACTION 	07-03-2021 15:10 	Customer Services 	Refunds and Cancelations 	Refund for Other reason 	Noom 	Noom 
2219323 	Conversation with Ebtasam 	Waiting on Third Party 	Chat 	Post Order Inquiry 	Issa Kafroni 	HB-LSM-WHATSAPP-NOACTION 	09-03-2021 21:53 	No Answer 		Ebtasam 	Ebtasam 
2220919 	Conversation with Ø²Ù‡Ø±Ø§Ø¡ 	Waiting on Customer 	Chat 	Complaints 	Ibrahem Mahmoud 	HB-LSM-WHATSAPP-NOACTION 	10-03-2021 10:52 	No Answer 	No Answer 	No Answer 	Ø²Ù‡Ø±Ø§Ø¡ 	Ø²Ù‡Ø±Ø§Ø¡ 
2222602 	Conversation with HaqFahad 	Waiting on Third Party 	Chat 	Complaints 	Issa Kafroni 	HB-LSM-WHATSAPP-NOACTION 	10-03-2021 15:26 	Customer Services 	Product Complaint 	Complaint within Warranty 	HaqFahad 	HaqFahad 
2222850 	Conversation with Elvira? 	Open 	Chat 	Post Order Inquiry 	Shafik Lubbos 	HB-LSM-WHATSAPP-NOACTION 	10-03-2021 15:59 	Customer Services 		Elvira 	Elvira 

Niren D'Souza 
Team Manager 
[email-masked]