Subject: Ticket Assigned - Re: Order confirmed!
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 11 Mar 2021 10:52:55 +0000

Hi Alka Pandey,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Re: Order confirmed!  Good morning.

I received my mattress yesterday and just had my first night of sleep on it. It was honestly one of the worst nights I’ve ever had and my body now hurts all over. The mattress was advertised as ‘medium soft’ but it doesn’t feel like there’s anything soft about it at all. It felt like sleeping on a concrete slab. Is there any possibility for me to exchange it for a ‘soft’ mattress. If that actually exists in the UAE haha. I would be so grateful if it could be exchanged.

Kind regards,
Anne

On Mar 2, 2021, at 12:20 AM, Home Box <[email-masked]> wrote:

Your order number is 9639008701

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Your order has been successfully placed.

Hi Anne Roberts, thanks for shopping with us.
For your reference, your order number is 9639008701 Expect delivery by 04/03/2021.

Please pay attention to the following:

  *   The dimensions of the furniture should allow it to fit through entrance doors and lifts, as well as into its designated spot
  *   Electricity must be working to operate the tools needed for installation
  *   The delivery team will not take up any type of civil work, such as drilling holes in the wall to mount the product. The product assembly will only include carpentry assembly

Safety measures before delivery
Please ensure that no one at this address is ill or in quarantine. If our crew finds that someone is unwell on arrival, they may reschedule the delivery for everyone’s safety.
Additionally, deliveries may be rescheduled if local government restrictions change.
Help us maintain social distance
In line with recommended practices, we have adopted strict safety protocols that aim for minimal interactions between you, your family and our crew.
To accommodate this, please keep your room/area of choice pre-cleared so our crew does not need to touch any of your existing furniture.
Stay safe during assembly and delivery
Please ensure:

  *   An adult is present when the truck arrives
  *   The delivery team has easy access to the room the furniture is going into
  *   The room/area where you want the furniture is completely clear
  *   All family members are outside of the room where the assembly of furniture will take place
  *   Our delivery team will unpack your furniture, install it in a room of your choice and remove all packing materials from your home. To make sure you’re completely satisfied with your furniture, the delivery team will ask for your signature once the installation is complete

Things to note after installation
Please ensure:

  *   The colour of the product may vary slightly compared to the picture displayed on your screen. This is due to the lighting, pixel quality and colour settings of different devices
  *   There may be an unevenness of up to 5 mm in the product due to differences in surfaces and floor levels
  *   In case the product appears to lack shine, wiping the surface with a cloth will help clear the surface of dust particles.

Order shipping to
Anne Roberts
City Oasis 1
Flat 419
Dubai
Mobile: +971 585681736

Payment Method:
Cash on Delivery
1. We will call you to verify the order before it leaves our warehouse

Order Details

Item

Description

Total Price

[https://184d486b58226e90181e-1030a7e145f7b71939e12a1066ee4233.lmsin.net/162021854-162021854-HMBX01062020_01-150.jpg] <https://www.homeboxstores.com/ae/en/p/162021854?utm_source=hybris&utm_medium=email&utm_campaign=order_confirmation_AE_en>
HOME BOX
Scarf and Jewellery Hanger
Color: Grey
Quantity: 1
AED 5
[https://184d486b58226e90181e-1030a7e145f7b71939e12a1066ee4233.lmsin.net/158788068-405314-48-HBX17B130_01-150.jpg] <https://www.homeboxstores.com/ae/en/p/158788068?utm_source=hybris&utm_medium=email&utm_campaign=order_confirmation_AE_en>
HOME BOX
Peroni Measuring Jug with Handle - 1 L
Color: White
Quantity: 1
AED 5
[https://184d486b58226e90181e-1030a7e145f7b71939e12a1066ee4233.lmsin.net/154759794-HV176A-HBX17LB2_01-150.jpg] <https://www.homeboxstores.com/ae/en/p/154759794?utm_source=hybris&utm_medium=email&utm_campaign=order_confirmation_AE_en>
HOME BOX
Lint Roller
Color: Black
Quantity: 1
AED 5
[https://184d486b58226e90181e-1030a7e145f7b71939e12a1066ee4233.lmsin.net/162629912-162629912-HMBX08122020_01-150.jpg] <https://www.homeboxstores.com/ae/en/p/162629912?utm_source=hybris&utm_medium=email&utm_campaign=order_confirmation_AE_en>
HOME BOX
Spectra 2-Piece Food Cover Set
Color: White
Quantity: 1
AED 5
[https://184d486b58226e90181e-1030a7e145f7b71939e12a1066ee4233.lmsin.net/162629915-162629915-HMBX09112020_01-150.jpg] <https://www.homeboxstores.com/ae/en/p/162629915?utm_source=hybris&utm_medium=email&utm_campaign=order_confirmation_AE_en>
HOME BOX
Spectra 10-Piece Zarra Hanger Set
Color: Silver
Quantity: 1
AED 5
[https://184d486b58226e90181e-1030a7e145f7b71939e12a1066ee4233.lmsin.net/162836976-162836976-HMBX19092020_01-150.jpg] <https://www.homeboxstores.com/ae/en/p/162836976?utm_source=hybris&utm_medium=email&utm_campaign=order_confirmation_AE_en>
HOME BOX
Atlanta Solid Pot Holder
Color: Blue
Quantity: 1
AED 4
[https://184d486b58226e90181e-1030a7e145f7b71939e12a1066ee4233.lmsin.net/154759796-HM135-HBX17B150_01-150.jpg] <https://www.homeboxstores.com/ae/en/p/154759796?utm_source=hybris&utm_medium=email&utm_campaign=order_confirmation_AE_en>
HOME BOX
Anti-Skid Protectors - Set of 12
Color: Grey
Quantity: 1
AED 3
[https://184d486b58226e90181e-1030a7e145f7b71939e12a1066ee4233.lmsin.net/158469550-QI337-ST-HBX17LB38_01-150.jpg] <https://www.homeboxstores.com/ae/en/p/158469550?utm_source=hybris&utm_medium=email&utm_campaign=order_confirmation_AE_en>
HOME BOX
Pen Stand - 9x9.5 cms
Color: Silver
Quantity: 2
AED 6
[https://184d486b58226e90181e-1030a7e145f7b71939e12a1066ee4233.lmsin.net/162772960-162772960-HMBX24102020_01-150.jpg] <https://www.homeboxstores.com/ae/en/p/162772960?utm_source=hybris&utm_medium=email&utm_campaign=order_confirmation_AE_en>
HOME BOX
Spectra Handy Dish Rack without Tray
Color: White
Quantity: 1
AED 5
[https://184d486b58226e90181e-1030a7e145f7b71939e12a1066ee4233.lmsin.net/162515544-162515544-HMBX17032020_01-150.jpg] <https://www.homeboxstores.com/ae/en/p/162515544?utm_source=hybris&utm_medium=email&utm_campaign=order_confirmation_AE_en>
HOME BOX
Bristol 2-Piece Polycotton Pillowcase Set - 50x75 cms
Color: Green
Quantity: 1
AED 15
[https://184d486b58226e90181e-1030a7e145f7b71939e12a1066ee4233.lmsin.net/154910559-PL-101-HBX17LB3_01-150.jpg] <https://www.homeboxstores.com/ae/en/p/154910559?utm_source=hybris&utm_medium=email&utm_campaign=order_confirmation_AE_en>
HOME BOX
Value Pillow - Set of 2
Color: White
Quantity: 1
AED 15
[https://184d486b58226e90181e-1030a7e145f7b71939e12a1066ee4233.lmsin.net/162139249-162139249-HMBX241019_01-150.jpg] <https://www.homeboxstores.com/ae/en/p/162139249?utm_source=hybris&utm_medium=email&utm_campaign=order_confirmation_AE_en>
HOME BOX
Spring Printed Casserole with Cover- 25 cms
Color: Multicolour
Quantity: 1
AED 39
[https://184d486b58226e90181e-1030a7e145f7b71939e12a1066ee4233.lmsin.net/163161487-163161487-HMBX12012021_01-150.jpg] <https://www.homeboxstores.com/ae/en/p/163161487?utm_source=hybris&utm_medium=email&utm_campaign=order_confirmation_AE_en>
HOME BOX
Rita Striped Cotton Bath Towel - 70x140 cms
Color: White
Quantity: 1
AED 25
[https://184d486b58226e90181e-1030a7e145f7b71939e12a1066ee4233.lmsin.net/162842399-162842399-HMBX10102020_01-150.jpg] <https://www.homeboxstores.com/ae/en/p/162842399?utm_source=hybris&utm_medium=email&utm_campaign=order_confirmation_AE_en>
HOME BOX
Allen Yarn Dyed Pouf - 55 cms
Color: Multicolour
Quantity: 1
AED 39
[https://184d486b58226e90181e-1030a7e145f7b71939e12a1066ee4233.lmsin.net/162754407-162754407-HMBX29082020_01-150.jpg] <https://www.homeboxstores.com/ae/en/p/162754407?utm_source=hybris&utm_medium=email&utm_campaign=order_confirmation_AE_en>
HOME BOX
iValencia King Bonnell Spring Mattress - 180x200 cms
Color: White
Quantity: 1
AED 649
Your Home Box furniture should arrive on 08th March 2021 between 14:00 - 18:00 hours.
Subtotal:       AED 825
Savings:        - AED 520
Standard ground shipping:

Furniture & Large Items Shipping:
AED 10

AED 100

COD Charges:    AED 10
Total   AED 945
Your order could earn you 86 Shukrans.

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