Subject: Ticket Assigned - Conversation with Ghaya
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 11 Mar 2021 07:57:03 +0000

Hi Alka Pandey,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ghaya Ghaya                    Im concerned about my order           10:19 AM, 11th Mar                     Ghaya                    It says it reached on the app           10:19 AM, 11th Mar                     Ghaya                    But it hasn’t reached me yet           10:19 AM, 11th Mar                   New                   Thank you for your message. Our team is currently assisting other customers. We will get back to you shortly. Expected wait time for your response is 586. Thank you for your patience.           10:20 AM, 11th Mar                   New                   In the mean time please give us more details about your question. If you are contacting us for an existing order, please give us your order number and what is your question.  If you are contacting us about placing a new order, please let us know the question, and the name of the product you want to contact us for.           10:20 AM, 11th Mar                     Ghaya                             10:20 AM, 11th Mar                     Ghaya                             10:20 AM, 11th Mar                   Alka                   Hi Ghaya , I am Alka, Please allow me one moment while I look up the status . This may take a minute or two.           11:43 AM, 11th Mar                   Alka                   Could you please share your order number so that I can assist you further?           11:43 AM, 11th Mar                     Ghaya                             11:47 AM, 11th Mar                   Alka                   We have checked the household items of your order is delivered on 8th March.           11:49 AM, 11th Mar                     Ghaya                    It hasn’t been delivered to me           11:50 AM, 11th Mar                   Alka                   Please confirm if you have received any items of you order.           11:50 AM, 11th Mar                     Ghaya                    None           11:51 AM, 11th Mar                   Alka                   I'm sorry to hear that. Allow me some time while I go ahead and check your account details.           11:52 AM, 11th Mar                     Ghaya                    Ok           11:52 AM, 11th Mar                   Alka                   I apologize for this inconvenience. I'm going to go ahead and escalate this to the concerned team right now with a high priority. It does take some time for them to action this.  I assure that I will resolve this issue for you. As soon as I get an update from them I will provide you with the resolution.           11:52 AM, 11th Mar                     Ghaya                    Alright thank you but i need them asap as im going to deliver and some are deco for my room. So i have been given a delivery date and according to that i have ordered the items. Id appreciate it if my order is not delayed more than this.           11:54 AM, 11th Mar                   Alka                   Yes please be assured I will be following up with the concerned teams for the delivery of your order           11:55 AM, 11th Mar                     Ghaya                    Ok           11:55 AM, 11th Mar                   Alka                   Please feel free to come back and chat with us if you have any queries in the future.           11:56 AM, 11th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2227862