Subject: Ticket Assigned - Conversation with ?Briggett Kylie
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 11 Mar 2021 07:02:04 +0000

Hi Alka Pandey,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ?Briggett Kylie New                   Thank you for your message. Our team is currently assisting other customers. We will get back to you shortly. Expected wait time for your response is 0. Thank you for your patience.           07:38 AM, 11th Mar                   New                   In the mean time please give us more details about your question. If you are contacting us for an existing order, please give us your order number and what is your question.  If you are contacting us about placing a new order, please let us know the question, and the name of the product you want to contact us for.           07:38 AM, 11th Mar                     ?Briggett Kylie                    Hi I just want to ask for any updates on my order # 9640432233 for pick up?           08:56 AM, 11th Mar                     ?Briggett Kylie                    Hi I just want to ask for any updates on my order # 9640432233 for pick up?           09:04 AM, 11th Mar                     ?Briggett Kylie                    Hi I just want to ask for any updates on my order # 9640432233 for pick up?           10:11 AM, 11th Mar                   Alka                   Hi ? , I am Alka, Please allow me one moment while I look up the status . This may take a minute or two.           10:51 AM, 11th Mar                   Alka                   I apologize for this inconvenience. I'm going to go ahead and escalate this to the concerned team right now with a high priority. It does take some time for them to action this.  I assure that I will resolve this issue for you. As soon as I get an update from them I will provide you with the resolution.           10:54 AM, 11th Mar                     ?Briggett Kylie                    Thanks, Alka! Cause it's only a click and collect order. Usually it only takes a few days. But now it's already been 4 days.           10:55 AM, 11th Mar                   Alka                   Please be assured we will make sure this issue is resolved as earliest it can be.           10:57 AM, 11th Mar                   Alka                   Please feel free to come back and chat with us if you have any queries in the futur           11:01 AM, 11th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2227544