Subject: Ticket Assigned - Conversation with 0503471997
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 10 Mar 2021 07:44:01 +0000

Hi Alka Pandey,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with 0503471997 New                   Thanks for your patience. We are working on it. Please give us a few more minutes.           06:12 PM, 08th Mar                     0503471997                    Good morning           10:10 AM, 10th Mar                     0503471997                    I was requesting refund or exchange, you told me that your team will contact me . But I didn’t get any call from Home Box           10:11 AM, 10th Mar                   Alka                   Hi 0503471997 .Thank you for choosing HomeBox. My name is Alka . How may I help you today?           11:29 AM, 10th Mar                     0503471997                    Hello           11:29 AM, 10th Mar                     0503471997                    I was requesting refund or exchange, you told me that your team will contact me . But I didn’t get any call from Home Box           11:29 AM, 10th Mar                   Alka                   Please allow me a moment and I will check on this for you.           11:31 AM, 10th Mar                     0503471997                    Ok           11:31 AM, 10th Mar                     0503471997                    I waiting           11:31 AM, 10th Mar                   New                   Thanks for your patience. We are working on it. Please give us a few more minutes.           11:36 AM, 10th Mar                     0503471997                    How many days you need to call me back to solve the problem ?           11:37 AM, 10th Mar                   Alka                   I apologize for this inconvenience. I'm going to go ahead and escalate this to the concerned team right now with a high priority. It does take some time for them to action this.  I assure that I will resolve this issue for you. As soon as I get an update from them I will provide you with the resolution.           11:37 AM, 10th Mar                     0503471997                    Ok thank you           11:38 AM, 10th Mar                   Alka                   Could you please specify the name of the items which has the issue and explain the issue.           11:38 AM, 10th Mar                     0503471997                             11:38 AM, 10th Mar                     0503471997                             11:38 AM, 10th Mar                     0503471997                             11:38 AM, 10th Mar                     0503471997                             11:38 AM, 10th Mar                     0503471997                             11:38 AM, 10th Mar                     0503471997                             11:38 AM, 10th Mar                     0503471997                             11:38 AM, 10th Mar                     0503471997                             11:38 AM, 10th Mar                     0503471997                             11:38 AM, 10th Mar                     0503471997                    Wardrobe Salvador 4 door with 3 drawers and mirror           11:40 AM, 10th Mar                     0503471997                    Hello ,   i bought a wardrobe in your store,( order number 9637967990 ) a very poor quality wardrobe plus it's not built well and there's breakdowns everywhere, and the shelves keep popping out, doors at different levels, closets swinging . Kindly find attached files ,  Mahmoud Ali  0507776454           11:40 AM, 10th Mar                   Alka                   We've escalated now your request to the concerned team. It does take some time for them to process and action this. Kindly bear with us. As soon as we get an update, I will provide you with the resolution.           11:41 AM, 10th Mar                     0503471997                    Ok           11:41 AM, 10th Mar                   Alka                   Please feel free to come back and chat with us if you have any queries in the future.           11:43 AM, 10th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2221597