Subject: Ticket Assigned - Conversation with Shanu
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 10 Mar 2021 06:44:44 +0000

Hi Alka Pandey,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shanu Shanu                    I dint receive my delivery. Order was shipped on 8th. Need by today           08:58 AM, 10th Mar                   New                   Thank you for your message. Our team is currently assisting other customers. We will get back to you shortly. Expected wait time for your response is 0. Thank you for your patience.           08:59 AM, 10th Mar                   New                   In the mean time please give us more details about your question. If you are contacting us for an existing order, please give us your order number and what is your question.  If you are contacting us about placing a new order, please let us know the question, and the name of the product you want to contact us for.           08:59 AM, 10th Mar                     Shanu                    order no. 9640454663 with AWB FP030821002634.           08:59 AM, 10th Mar                     Shanu                    I dint receive my delivery. Order was shipped on 8th. Need by today           09:00 AM, 10th Mar                   Alka                   Hi Shanu , I am Alka, Please allow me one moment while I look up the status . This may take a minute or two.           10:35 AM, 10th Mar                   Alka                   I apologize for this inconvenience. I'm going to go ahead and escalate this to the concerned team right now with a high priority. It does take some time for them to action this.  I assure that I will resolve this issue for you. As soon as I get an update from them I will provide you with the resolution.           10:36 AM, 10th Mar                     Shanu                    Pls confirm urgently. Item was shipped on 8th           10:39 AM, 10th Mar                   Alka                   Please be assured we will sort put this as soon as possible and make your delivery soon.           10:42 AM, 10th Mar                   Alka                   Please feel free to come back and chat with us if you have any queries in the future.           10:44 AM, 10th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2221235