Subject: Ticket Assigned - Conversation with Haider
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 10 Mar 2021 05:11:56 +0000

Hi Alka Pandey,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Haider Haider                    Hi good evening           08:53 PM, 09th Mar                   New                   Thank you for contacting HomeBox. Please reply with a number corresponding to the reason you are calling us for:  1 for help placing a new order 2 for questions about a product 3 for Order Status or Delivery Related questions 4 for questions about returns or refund 5 to cancel an order 6 for complaints or questions about warranty 7 to find a store near you           08:53 PM, 09th Mar                     Haider                    3           08:54 PM, 09th Mar                   New                   Thank you for your message. Our team is currently assisting other customers. We will get back to you shortly. Expected wait time for your response is 9. Thank you for your patience.           08:54 PM, 09th Mar                   New                   In the mean time please give us more details about your question. If you are contacting us for an existing order, please give us your order number and what is your question.  If you are contacting us about placing a new order, please let us know the question, and the name of the product you want to contact us for.           08:54 PM, 09th Mar                     Haider                    Order number 9640238382           08:58 PM, 09th Mar                     Haider                    We are expecting delivery today           08:58 PM, 09th Mar                     Haider                    But we didn’t receive yet           08:59 PM, 09th Mar                     Haider                    If you can confirm its on the way?           08:59 PM, 09th Mar                   Alka                   Hi Haider , I am Alka, Please allow me one moment while I look up the status . This may take a minute or two.           09:05 AM, 10th Mar                   Alka                   I apologize for this inconvenience. I'm going to go ahead and escalate this to the concerned team right now with a high priority. It does take some time for them to action this.  I assure that I will resolve this issue for you. As soon as I get an update from them I will provide you with the resolution.           09:08 AM, 10th Mar                   Alka                   Please feel free to come back and chat with us if you have any queries in the future.           09:11 AM, 10th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2220887