Subject: Daily performance summary for LiveSalesman team for 8th March, 2021.
From: Niren Dsouza <[email-masked]>
To: deepak devasia <[email-masked]>, saurabh <[email-masked]>, murtaza kutiyanawala <[email-masked]>
Cc: deeksha <[email-masked]>, Nalineedhar Kasibhatla <[email-masked]>, tejendra singh <[email-masked]>, Manmohan chittlangia <[email-masked]>, Ankit Arora <[email-masked]>
Date: Tue, 9 Mar 2021 09:12:56 -0700 (MST)

Good day! 
I hope this finds you well. 
Please find listed the performance data for the LiveSalesman team for yesterday, March 8th 2021. 

    * Total tickets created : 

Total tickets created 	Groups 					
Agents 	Facebook 	Whatsapp open 	Whatsapp resolved 	HomeBox Instagram 	Emails 	Grand Total 
Amer Kher Bek 		9 	46 			55 
Amir Aziz 		3 	25 		1 	29 
Amr Khalil 		11 	44 			55 
Ibrahem Mahmoud 			36 			36 
Mohd Adeel Akhter 	19 		6 		1 	26 
No Agent 			1 		1 	2 
Shafik Lubbos 		14 	84 			98 
Tarish Ayubi 			39 	13 	16 	68 
Grand Total 	19 	37 	281 	13 	19 	369 

    * Total Whatsapp chats : 
Agents 	Total chats assigned 	Total chats resolved 
Adeel Akhter 	6 	6 
Amer Kher Bek 	80 	79 
Amir Aziz 	36 	36 
Amr Khalil 	81 	79 
Ibrahem Mahmoud 	114 	114 
Niren Dsouza 	0 	0 
Shafik Lubbos 	149 	152 
Tarish Ayubi 	47 	46 
Grand Total 	513 	512 

    * Whatsapp chat type: 

HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Day of Delivery - Status 	9 
		Delayed Delivery (Furniture) 	3 
		Delayed Delivery (HH) 	13 
		Delivery Status 	35 
		Partial Delivery 	1 
		Reschedule Delivery 	2 
		(blank) 	1 
	Delivery Related Total 		64 
	Product Complaint 	Complaint outside Warranty 	2 
		Complaint within Warranty 	6 
		(blank) 	9 
	Product Complaint Total 	17 
	Refunds and Cancelations 	Cancelation 	4 
		Refund for Other reason 	2 
		Refunds after Return 	5 
		Return Request Initiation 	1 
		(blank) 	10 
	Refunds and Cancelations Total 	22 
	(blank) 	(blank) 	12 
	(blank) Total 		12 
Customer Services Total 			115 
Mattress Related 	Post-Sales 	Product Complaints 	1 
		Returns and Free Trial 	1 
		(blank) 	1 
	Post-Sales Total 		3 
Mattress Related Total 			3 
No Answer 	No Answer 	No Answer 	27 
	No Answer Total 		27 
	(blank) 	(blank) 	26 
	(blank) Total 		26 
No Answer Total 			53 
PreSales 	Other Enquiry 	Offers 	1 
		Payment Methods 	5 
		Promo Code 	3 
		Store Availability 	13 
		Store Location 	14 
		Using Shukran Points 	2 
		Website/App Issues 	3 
		(blank) 	1 
	Other Enquiry Total 		42 
	Policy Related 	Delivery Cost 	9 
		Delivery Time 	7 
		Return Policy 	1 
		(blank) 	2 
	Policy Related Total 		19 
	Product Related 	Combo 	3 
		Pricing 	4 
		Product Specification 	66 
		(blank) 	12 
	Product Related Total 		85 
	(blank) 	(blank) 	3 
	(blank) Total 		3 
PreSales Total 			149 
Grand Total 			320 

    * Total count of ageing for Facebook: 

Facebook 	Ageing 			
Agents 	0-2 days 	3-4 days 	7-10 days 	Grand Total 
Alka Pandey 			1 	1 
Mohd Adeel Akhter 	16 	1 		17 
Tarish Ayubi 	1 			1 
Grand Total 	17 	1 	1 	19 

Total count of ageing for Whatsapp: 

Whatsapp 	Ageing 						
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	11-15 days 	+15 days 	Grand Total 
Alka Pandey 			4 	1 		2 	7 
Amer Kher Bek 	16 	2 	5 	1 			24 
Amir Aziz 	5 		1 	1 			7 
Amr Khalil 	18 	4 	3 	3 			28 
Ibrahem Mahmoud 	1 	4 	2 	9 	2 	3 	21 
Issa Kafroni 	16 	3 	8 	1 			28 
Mohammed Atiah 		1 		2 			3 
Mohd Adeel Akhter 						1 	1 
Shafik Lubbos 	40 	5 	10 	4 			59 
Grand Total 	96 	19 	33 	22 	2 	6 	178 

    * Count of ageing for Instagram: 
Instagram 	Ageing 		
Agents 	3-4 days 	7-10 days 	Grand Total 
Niren Dsouza 	4 	1 	5 
Grand Total 	4 	1 	5 

    * Total count of ageing for emails: 

Emails 	Ageing 					
Agents 	0-2 days 	3-4 days 	5-6 days 	7-10 days 	+15 days 	Grand Total 
Alka Pandey 	5 		1 			6 
Amir Aziz 	4 	1 				5 
Mohammed Atiah 	1 	1 	1 			3 
Mohd Adeel Akhter 	8 	6 	1 		1 	16 
Tarish Ayubi 	8 			2 	1 	11 
Grand Total 	26 	8 	3 	2 	2 	41 

Please feel free to reach out for any further clarifications. 

Thanks and regards 
Niren D'Souza 
Team Manager 
[email-masked]