Subject: New Reply Received - Returns
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 09 Mar 2021 15:11:07 +0000

Hi Alka Pandey,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="ltr"><div class="gmail_default" style="font-family:verdana,sans-serif">Hello Team,<br><br>Thanks for the kind words! Your apologies will be accepted only if your next reply is that the issue has been resolved and the refund will be reflected in my account within 7 days.<br>Please update on the status as you mentioned that it is expected to be resolved by Tuesday (9th March 2021) latest.</div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, Mar 5, 2021 at 11:45 AM Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Samee,</div>
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<div dir="ltr">Please accept our sincere apologies about this delay. We understand that this has taken inordinately long.</div>
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<div dir="ltr">We've checked with the technical team and they've informed us that this will be completed by the next week. </div>
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<div dir="ltr">This is most irregular and we're following up with them on an urgent basis as the length of time this has taken is not acceptable keeping in mind the standards that we like to set.</div>
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<div dir="ltr">Please be assured that this will be completed by Tuesday at the latest.</div>
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<div dir="ltr">Thanks and regards</div>
<div dir="ltr">The Support Team.</div>
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                            On
                            Thu, 4 Mar at  1:28 PM
                            <span>,  Samee Ansari &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
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<div class="gmail_default" style="font-family:verdana,sans-serif">Team,</div>
<div class="gmail_default" style="font-family:verdana,sans-serif"><br></div>
<div class="gmail_default" style="font-family:verdana,sans-serif">Is the Customer Support team actually planning to support the customer with their issues or not?<br><br>
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<div class="gmail_default" style="font-family:verdana,sans-serif">The last update was <b>10 days ago </b>in which you said a technical issue occurred on your side for a refund transfer placed on <b>7th Feb 2021</b>.</div>
<div class="gmail_default" style="font-family:verdana,sans-serif">Do I remind you that this is an order placed in <b>Nov 2020</b>. <br>The least you can do is expedite the process now and update me about it!!! </div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div>On Wed, Mar 3, 2021 at 11:03 AM A.Samee Ansari &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr"><div class="gmail_default" style="font-family:verdana,sans-serif">Team,<br><br>Is anybody going to respond with an update? </div></div>
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<div dir="ltr" class="gmail_attr">On Mon, Mar 1, 2021 at 1:25 PM A.Samee Ansari &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<div class="gmail_default" style="font-family:verdana,sans-serif">Team,<br><br>
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<div class="gmail_default" style="font-family:verdana,sans-serif">Does HomeBox as a company has no regard for customer service?</div>
<div class="gmail_default" style="font-family:verdana,sans-serif">I've called customer support multiple times before initiating this email communication for an order placed in Nov 2020.</div>
<div class="gmail_default" style="font-family:verdana,sans-serif"><br></div>
<div class="gmail_default" style="font-family:verdana,sans-serif">Every time I've been told that there has been a technical/ internal communication issue and to wait for an update, but nobody gets in touch!</div>
<div class="gmail_default" style="font-family:verdana,sans-serif">What is a customer supposed to do!? </div>
<div class="gmail_default" style="font-family:verdana,sans-serif"><br></div>
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<div dir="ltr" class="gmail_attr">On Thu, Feb 25, 2021 at 2:17 PM A.Samee Ansari &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr"><div class="gmail_default" style="font-family:verdana,sans-serif">Team,<br>This is the last time I'm asking for an update.<br>Please escalate this case to your management. Due to Homebox's internal technical and communication issues, I've been waiting for a refund of items <b>for months now</b>!</div></div>
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<div dir="ltr" class="gmail_attr">On Mon, Feb 22, 2021 at 1:41 PM Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
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<div dir="ltr">Hi Samee,</div>
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<div dir="ltr">As we can check your issue has been raised to the technical team for the refund and we will inform you once we receive any update.</div>
<div dir="ltr">​</div>
<div dir="ltr">Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team<br><br><br>
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<font><br style="font-size:small"><span style="font-size:small">Regards,</span><br style="font-size:small"><span style="font-size:small">A.Samee Ansari</span></font><br>
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<font><br style="font-size:small"><span style="font-size:small">Regards,</span><br style="font-size:small"><span style="font-size:small">A.Samee Ansari</span></font><br>
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<font><br style="font-size:small"><span style="font-size:small">Regards,</span><br style="font-size:small"><span style="font-size:small">A.Samee Ansari</span></font><br>
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<font><br style="font-size:small"><span style="font-size:small">Regards,</span><br style="font-size:small"><span style="font-size:small">A.Samee Ansari</span></font><br>
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<font><br style="font-size:small"><span style="font-size:small">Regards,</span><br style="font-size:small"><span style="font-size:small">A.Samee Ansari</span></font><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2005229