Subject: New Reply Received - Order is 9624517093
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 06 Mar 2021 12:35:38 +0000

Hi Alka Pandey,  The customer has responded to the ticket.  Order  is 9624517093  Ticket comment <div dir="auto">This is basically cheating and not warranty. I do not want warranty. I am stating Home box did not deliver a quality product. <div dir="auto"><br></div>
<div dir="auto">Providing a quality product is the basic ethics of a company needs to have. Let it be in warranty terms or not. <br><div dir="auto"><br></div>
<div dir="auto">Unhappy customer. </div>
<div dir="auto">Bye</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 25 Feb 2021, 1:25 pm Home Box, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div dir="ltr">Hi raees nizam,<br><span style='color:rgb(24,50,71);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;display:inline!important;float:none'>Thank you for reaching out to us and giving us the opportunity to serve you.</span> </div>
<div dir="ltr">We regret to tell you that but Unfortunately <span style='color:rgb(24,50,71);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;display:inline!important;float:none' dir="ltr">fabric </span>​is not under the warranty .</div>
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<div style='box-sizing:border-box;margin:0px 0px 15px;font-size:16px;color:rgb(103,106,108);line-height:22px;font-family:"Source Sans Pro",Helvetica,Arial,sans-serif;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial'>The Limited Warranty does not apply to:</div>
<div style='box-sizing:border-box;margin:0px 0px 15px;font-size:16px;color:rgb(103,106,108);line-height:22px;font-family:"Source Sans Pro",Helvetica,Arial,sans-serif;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial'>- Fixed leather covers</div>
<div style='box-sizing:border-box;margin:0px 0px 15px;font-size:16px;color:rgb(103,106,108);line-height:22px;font-family:"Source Sans Pro",Helvetica,Arial,sans-serif;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial'>- Fixed fabric covers</div>
<div style='box-sizing:border-box;margin:0px 0px 15px;font-size:16px;color:rgb(103,106,108);line-height:22px;font-family:"Source Sans Pro",Helvetica,Arial,sans-serif;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial'>- Removable fabric covers sold separately</div>
<div dir="ltr" style='box-sizing:border-box;margin:0px 0px 15px;font-size:16px;color:rgb(103,106,108);line-height:22px;font-family:"Source Sans Pro",Helvetica,Arial,sans-serif;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial'>- Cushions sold separately</div>
<div dir="ltr">For your reference kindly visit billow link .</div>
<div>
<a href="https://helpae.homeboxstores.com/en/support/solutions/folders/What%20is%20the%20Home%20Box%20Limited%20Warranty?" rel="noreferrer" target="_blank">https://helpae.homeboxstores.com/en/support/solutions/folders/What%20is%20the%20Home%20Box%20Limited%20Warranty?</a><br>
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                          <blockquote>
                            On
                            Wed, 24 Feb at 10:07 AM
                            <span>,  raees nizam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
                            <div dir="auto"><div>Dear Support Team,<div dir="auto"><br></div>
<div dir="auto">Please find attached the photos.</div>
<div dir="auto"><br></div>
<div dir="auto">Regards,</div>
<div dir="auto">Raees</div>
<br><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div><blockquote>
<div>On Sun, 21 Feb 2021, 6:27 pm Home Box, &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Raees​,<br>
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<div><br></div>
<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div><br></div>
<div>We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.<br><br>
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<div>We are looking forward to hear from you soon. Thank you for your help!</div>
<div><br></div>
<div>Your Friends,</div>
<div><span>The Support Team</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2127379