Subject: New Reply Received - Fwd: Share your feedback with us
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 04 Mar 2021 07:40:47 +0000

Hi Alka Pandey,  The customer has responded to the ticket.  Fwd: Share your feedback with us  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/ViI29uoAdDpUnV8e_q_RJQ~~/AALN9wA~/RgRiIcJ6PVcDc3BjQgpgP_qOQGCnOEpSUhlzdXBwb3J0QGhvbWVib3hzdG9yZXMuY29tWAQAAAAB"></div>
 
<div>Dear Team,<br>
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Kindly note that the subject shipment has been delivered <br>
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Best regards,<br>
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<span class="labelnormal"><span class="labelname_sf">Enas Fares</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641
" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: [email-masked]<br>
<strong>Sent: </strong>4/3/2021 11:29 AM GMT+04:00<br>
<strong>To: </strong>EMP326 Ahmad Alqatawna ([email-masked]); [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Share your feedback with us<br>
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<div class="MsoNormal">Hi <a href="mailto:[email-masked]" id="OWAAM819688A8419741BEAB59E345FAD2C49F" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@[email-masked]</span></a>,</div>

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<b>From:</b> Shipa Delivery Support ([email-masked]) &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, February 23, 2021 12:03 PM<br>
<b>To:</b> [email-masked]; Sanjana Suresh &lt;[email-masked]&gt;; Nisha Siddiqui &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#2118999] - Fwd: Share your feedback with us</div>
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<div><b><i><span style="font-size:13.5pt;font-family:'verdana' , sans-serif;color:indianred">External email sender, please take precaution.</span></i></b></div>

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<div class="MsoNormal"><span style="font-size:1pt;font-family:'verdana' , sans-serif"><img height="1" id="_x0000_i1030" src="http://click.netsuite.com/q/DzsHMr8XAmKEo2jy77VTWw~~/AALN9wA~/RgRiFeoqPVcDc3BjQgpgLqq2NGCMbaNSUiBzYW5qYW5hLnN1cmVzaEBsYW5kbWFya2dyb3VwLmNvbVgEAAAAAQ~~" style="width:0.0104in;height:0.0104in" width="1"></span></div>
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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Dear All, <br>
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Well noted and received. We will do our best to arrange the delivery attempt at the earliest. <br>
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Best regards  </span></div>

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<span style="font-size:10pt;font-family:'verdana' , sans-serif"><span class="labelnamesf">Ahmad Alqatawna</span><br>
<span class="labeltitlesf">Customer Care</span></span><br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7Csanjana.suresh%40landmarkgroup.com%7C684c1537ba2f48f0b7b208d8d7d16b39%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637496641731565065%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=gDwu%2FZrkIwEiQen8ByXyzwYxGtqBjPK7HfYJNbohBGQ%3D&amp;reserved=0" rel="noreferrer"><span style="font-size:10pt;font-family:'verdana' , sans-serif;text-decoration:none"><img height="49" id="_x0000_i1029" src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" style="width:1.6666in;height:0.5104in" width="160"></span></a><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><strong><span style="font-family:'verdana' , sans-serif">M:</span></strong><span class="labelnormal"> 800 SHIPA</span><br>
<span class="labelnormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7Csanjana.suresh%40landmarkgroup.com%7C684c1537ba2f48f0b7b208d8d7d16b39%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637496641731575024%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=%2B7Yrm%2BPoncjR89N3cJ2Bq%2B%2F%2Bh%2FmsJkXI%2FS4eV5CXtbg%3D&amp;reserved=0" rel="noreferrer"><span style="color:#f26641;text-decoration:none">www.shipa.com</span></a> </span></span>
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<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">From: </span></strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">CST000000006 Shipa Customer &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<strong><span style="font-family:'verdana' , sans-serif">Sent: </span></strong>23/2/2021 11:37 AM GMT+04:00<br>
<strong><span style="font-family:'verdana' , sans-serif">To: </span></strong><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<strong><span style="font-family:'verdana' , sans-serif">Cc: </span></strong><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<strong><span style="font-family:'verdana' , sans-serif">Subject: </span></strong>Fwd: [#2118999] - Fwd: Share your feedback with us<br>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi Team,<br>
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Order no :9635746328<br>
AWB :SD001181089<br>
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Cust placed order on 15th Feb still showing in transit. Kindly action and deliver the order on priority.<br>
<br>
Thanks &amp; regards,<br>
The Support Team</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Please take a look at ticket <a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F2118999&amp;data=04%7C01%7Csanjana.suresh%40landmarkgroup.com%7C684c1537ba2f48f0b7b208d8d7d16b39%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637496641731575024%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=hhepWRIw%2F3SfcTz3xoVkU31cDZpEfQTK6xy0dE13wRk%3D&amp;reserved=0" rel="noreferrer"> #2118999</a> raised by Mireille mouawad (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">On Tue, 23 Feb at 9:25 AM <span class="separator">, Mireille mouawad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span></span></div>

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<div class="MsoNormal"><span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system'">Thank you for your response</span></span></div>
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<div class="MsoNormal"><span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system'">I haven’t received any call up to now!!!!!!!!!!!!!</span></span></div>
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<div class="MsoNormal"><span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system'">On Sun, 21 Feb 2021 at 2:46 PM Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></span></div>
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<span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi Mireille,</span></span><br>
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<span style="font-size:10.5pt;font-family:'-apple-system'"><span class="separator">Thank you for contacting us.</span><br>
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<span class="separator">We are really sorry to hear that you did not receive a good transaction from our delivery team. This is definitely not the experience we want our customers to have when they shop with us.</span><br>
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<span class="separator">We take matters like this very seriously. We have now sent the feedback to our concerned team and they will definitely take action on this.</span></span>
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<span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system'">Also please be assured our team will be contacting you again to reschedule your delivery and we would request you to please inform them to deliver as per your availability in advance.</span></span><br>
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<span style="font-size:10.5pt;font-family:'-apple-system'"><span class="separator">Once again, please accept our sincere apologies for this.</span><br>
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<span class="separator">Your friends</span><br>
<span class="separator">Support Team</span></span>
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<div class="MsoNormal"><span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system'">Mireille Mouawd</span></span></div>
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