Subject: Ticket Assigned - Conversation with Renzel
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 04 Mar 2021 06:12:09 +0000

Hi Alka Pandey,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Renzel Renzel                    Hi homebox           08:06 AM, 04th Mar                     Renzel                    I  did not receive the complete items for the order I made.           08:08 AM, 04th Mar                     Renzel                             08:08 AM, 04th Mar                     Renzel                    There are items missing from this order           08:09 AM, 04th Mar                     Renzel                             08:09 AM, 04th Mar                     Renzel                    I ordered 4 pcs of Feston 12 pc opalware dinner set but only one was delivered           08:09 AM, 04th Mar                     Renzel                    Upon checking the status in the app, it says that everything was delivered.           08:10 AM, 04th Mar                     Renzel                    When I checked the label from the box that was delivered, I noticed this           08:10 AM, 04th Mar                     Renzel                             08:11 AM, 04th Mar                     Renzel                    If the other items were in another box, I still have not received it until now           08:12 AM, 04th Mar                   Alka                   Hi Renzel , I am Alka, Please allow me one moment while I look up the status . This may take a minute or two.           10:00 AM, 04th Mar                   Alka                   I apologize for this inconvenience. I'm going to go ahead and escalate this to the concerned team right now with a high priority for the missing items. It does take some time for them to action this.  I assure that I will resolve this issue for you. As soon as I get an update from them I will provide you with the resolution.           10:05 AM, 04th Mar                   Alka                   Please feel free to come back and chat with us if you have any queries in the future.           10:11 AM, 04th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2186563