Subject: Ticket Assigned - Conversation with Sandyyy
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 04 Mar 2021 05:49:29 +0000

Hi Alka Pandey,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sandyyy Sandyyy                    Hi           10:42 PM, 03rd Mar                   New                   Thank you for contacting HomeBox. Please reply with a number corresponding to the reason you are calling us for:  1 for help placing a new order 2 for questions about a product 3 for Order Status or Delivery Related questions 4 for questions about returns or refund 5 to cancel an order 6 for complaints or questions about warranty 7 to find a store near you           10:42 PM, 03rd Mar                     Sandyyy                    6           10:42 PM, 03rd Mar                     Sandyyy                    We purchased a glass door shelf today. And they installed           10:43 PM, 03rd Mar                   New                   Thank you for your message. Our team is currently assisting other customers. We will get back to you shortly. Expected wait time for your response is 0. Thank you for your patience.           10:43 PM, 03rd Mar                   New                   In the mean time please give us more details about your question. If you are contacting us for an existing order, please give us your order number and what is your question.  If you are contacting us about placing a new order, please let us know the question, and the name of the product you want to contact us for.           10:43 PM, 03rd Mar                     Sandyyy                    Now this is the status. It's not closing propely           10:43 PM, 03rd Mar                     Sandyyy                             10:43 PM, 03rd Mar                     Sandyyy                    * File attached - Y3AgUIJeFa5jKy3HF90rwzm7.mp4 *             10:44 PM, 03rd Mar                     Sandyyy                    It's not closing properly. Kindly solve the issue at the earliest           10:44 PM, 03rd Mar                   Alka                   Hi Sandyyy , I am Alka, Please allow me one moment while I look up the status . This may take a minute or two.           09:30 AM, 04th Mar                   Alka                   Could you please share your order number so that I can assist you further?           09:30 AM, 04th Mar                     Sandyyy                    9638377677           09:32 AM, 04th Mar                   Alka                   Please allow me a moment and I will check on this for you.           09:32 AM, 04th Mar                     Sandyyy                    Ok           09:32 AM, 04th Mar                   Alka                   We would need some more details in order to proceed. Could you please click and share some pictures/photos of the issue?           09:35 AM, 04th Mar                     Sandyyy                    How to reach u by ohone           09:36 AM, 04th Mar                     Sandyyy                    Sent video and also photo           09:37 AM, 04th Mar                     Sandyyy                    That it's not closing properly           09:37 AM, 04th Mar                     Sandyyy                    Could u give a call to me           09:37 AM, 04th Mar                     Sandyyy                    Or let me know whether I can call to this no           09:37 AM, 04th Mar                   Alka                   Yes if could do so as I have to forward it to the concerned team.           09:38 AM, 04th Mar                     Sandyyy                    Already sent the pictute           09:38 AM, 04th Mar                     Sandyyy                    And also vidwo           09:38 AM, 04th Mar                     Sandyyy                    Video           09:38 AM, 04th Mar                     Sandyyy                    On the top its not fixing properly and not closing           09:39 AM, 04th Mar                   Alka                   Please allow me a moment and I will check on this for you.           09:39 AM, 04th Mar                   Alka                   We have now registered your complaint and forwarded to the concerned team and team and they will be contacting you within 3-5 working days to resolve your issue.           09:42 AM, 04th Mar                     Sandyyy                    Yesterday they delivered and now it will take 3 to 5 days           09:43 AM, 04th Mar                   Alka                   This is the standard time taken by the team but they can contact you early also.           09:44 AM, 04th Mar                   Alka                   Please feel free to come back and chat with us if you have any queries in the future.           09:49 AM, 04th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2186451