Subject: Ticket Assigned - Conversation with SaraElsounbaty
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 04 Mar 2021 05:23:13 +0000

Hi Alka Pandey,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with SaraElsounbaty SaraElsounbaty                    Hi           09:42 PM, 03rd Mar                     SaraElsounbaty                    Could you please know the status of order # 9637999675 as it's shipped but no update since 5 days           09:44 PM, 03rd Mar                     SaraElsounbaty                             09:44 PM, 03rd Mar                   Alka                   Hi SaraElsounbaty , I am Alka, Please allow me one moment while I look up the status . This may take a minute or two.           09:16 AM, 04th Mar                   Alka                   I apologize for this inconvenience. I'm going to go ahead and escalate this to the concerned team right now with a high priority to expedite your delivery. It does take some time for them to action this. I assure that I will resolve this issue for you. As soon as I get an update from them I will provide you with the resolution.           09:19 AM, 04th Mar                   Alka                   Please feel free to come back and chat with us if you have any queries in the future.           09:22 AM, 04th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2186345