Subject: AVME chat auditing
From: Saurav Chakraborty <[email-masked]>
To: AUDI_VW <[email-masked]>
Date: Thu, 4 Mar 2021 08:50:13 -0700 (MST)

Hi Team, 

This is to inform you that starting tomorrow there will quality audit for AVME chats. Please ensure that you adhere to the correct process and chat flow. 

Please note the below observations :- 

1) If you're free editing make sure you use proper grammar, use correct words and punctuation and most importantly stay within the guidelines of AVME. 
2) Make sure you try and personalize the chat by adding terms such "Great car" when the customer mentions about the model they're planning to buy, to give it a human touch. 

Thank you 
Saurav Chakraborty 
Team Manager 
[email-masked]