Subject: Closed Chats update
From: Shakeeb Arsalan <[email-masked]>
To: LM CS Team <[email-masked]>, MOHAMMED MURSHED <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 19 Feb 2021 23:12:21 -0700 (MST)

Hi Team, 

Please follow the below when ever you are closing the chat: 

1- If the chat needs to be escalated then you assign the chat under your name to Livesalesman group. 

2- If the chat needs to be closed (no escalation needed) then you have to name the chat accordingly as advised earlier and assign it to the LSM Chat Auto Resolve Group under your name as well. 

Regards 
Shakeeb