Subject: Important Feedback - Brands & Chat submission
From: Ashwinee Latchayya <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Saurav Chakraborty HB LSM <[email-masked]>
Date: Tue, 9 Feb 2021 06:36:12 +0000

Hi Team,

I am writing this email to remind you all the Audi & VW are two different brands.

If a customer is chatting with us from an Audi group and asks about VW then you should provide the customer with the link to the appropriate VW website.

We cannot use the form from an Audi Group and submit a VW request along with the Audi one. The only reason behind this is - they are TWO different BRANDS. And secondly the Audi dealers may not always be the same VW dealers.

No 2

If a customer is chatting with us on a used car website (check the group) in the information tab (screenshot is below) and the customer also states in the chat that he is interested in a new car as well.

We should NOT submit two forms here. You should submit ONE form accordingly to what group it came from and in your notes, you can mention 'the customer is also interested in a new car'.

Let me know if you have any questions.

Kind Regards
Ash