Subject: Feedback
From: Ashwinee Latchayya <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>
Date: Thu, 21 Jan 2021 07:39:08 +0000

Hello Team,

A lot of the chats are robotic ! The chat needs to be a bit more engaging.

While RS customers are premium customers and they need to be treated with lot of care. We should also treat the other customers the same way. Try to be more engaging when they tell you what are they want to buy or are interested in. Say something nice for example: It's an amazing car. It's a great choice.

When a customer gives you the information you asked, always add 'Thank you or perfect' prior to asking your next question. I've noticed that a few of you are jumping on the next question directly.

Compare these two chats :

No.1

No.2

Tag
Please ensure the correct tag is used for each chat.

Let me know if you have any questions.

Kind Regards,
Ash