Subject: Ticket Assigned - Conversation with hi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 04 Jan 2021 11:04:17 +0000

Hi Mubasher Hamed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0555642003 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. My name is Mohammad. How may I help you?  Customer:  my order is arrived today ,i want to return some items Agent:  Could you please share your order number so that I can assist you further? Customer:  9625599600 Agent:  Please allow me to check it for you.  Agent:  please tell the items name you want to return ? Agent:  exact item names. Customer:  jacket , blue and white shoes the size not match Customer:  i ware 38 but they similler 39 Agent:  161884244 - - Textured Slip-On Round Toe Ballerina Shoes , Agent:  162019124 - - Round Toe Ballerina Shoes with Bow Accent , Agent:  162651548 - - Textured Longline Jacket with Button Closure and Pockets Agent:  these 3 items right ? Customer:  yes Agent:  kindly confirm it. Agent:  ok let me make a return for you. Customer:  but i throw the blastic bag and the lable for the jacket Customer:  can i return without the lable Agent:  Yes Agent:  be sure the item is not used Agent:  and should be return in the originally the way it was delivered. Customer:  no they only came today Customer:  for me not for others Agent:  OK Agent:  I have created a return for you. Agent:  for those 3 items. Customer:  in the box it cames Agent:  yes please return them as it came. Customer:  if the maid throw the box what can i do Agent:  and please do ask for the return slip or the tracking number from the courier boy Agent:  just wrap it in a safe package thats it Customer:  ok for what return flip Customer:  slip Agent:  when courier boy will come to take the return items. Customer:  ok i will Agent:  ask him to give the return slip or the tracking number under which the items are being returned Agent:  Is there anything else I can help ? Customer:  its ok to return without lable for the jacket Agent:  yes you can Agent:  Is there anything else I can help ? Customer:  one thing more i have buy jacket for little girl if the size not ok can return it , on line different from the centers Agent:  you can return Agent:  but can not exchange it Agent:  online Customer:  after return how mant days to refund Customer:  just return Agent:  7-10 business days Customer:  ok  and the refund same days to refund Customer:  two weeks for all Agent:  no see i will explain Customer:  ok Agent:  3-5 business days  courier will collect the item Agent:  then the item will be sent to warehouse Agent:  after that the amount will be refunded Agent:  and amount will take another 2-15 business days to be reflect back in your account. Customer:  now i came as a guest Customer:  my account not work last tu=ime to sign Customer:  time Agent:  try refresh your app Agent:  uninstall and reinstall the app once Agent:  also try log in from website. Customer:  from the web site not application Customer:  ok Customer:  thank you Customer:  for every thing Customer:  and your explain Customer:  and help Agent:  welcome Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  hello Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  i want to sign to my account but i forget which email i was used Customer:  how to sign Customer:  i have alot of emails Customer:  some of the i cancelled Agent:  We would like to inform you that your email is [email-masked] Agent:  Is there anything else I can help with ?? Customer:  can used phone no Customer:  to see which emails i was used for return options Customer:  and change Agent:  You can used the your Email ID to see your return option Customer:  i dont no which when Customer:  i write phone no and my information show Customer:  can i sign with new email for the return items Customer:  this email is canceled Customer:  wht now Customer:  what to do Customer:  this is one problem when we buy as guest Customer:  must have work email Agent:  Your account is linked with this Email [email-masked] Customer:  and the password Agent:  You can used this Email Id in user account then  make forget password number it will sent a message  to this email  then you can make new password Agent:  Is there anything else I can help with Customer:  yesterday i ask for return items now i want to return one also Agent:  Could you please share your order number so that I can assist you further? Customer:  order no 9625599600 Customer:  black shoes Customer:  plz Agent:  this Agent:  161884244 - - Textured Slip-On Round Toe Ballerina Shoes Customer:  black shoes i return other shoes also the size not fix Customer:  what now can i return or not Agent:  We would like to inform you that the return request is already there Agent:  Is there anything else I can help with ?? Customer:  what two shoes and jacket Customer:  iwant to return three shoes Customer:  and jacket Agent:  your return request for these items Agent:  Round Toe Ballerina Shoes with Bow Accent Agent:  Textured Slip-On Round Toe Ballerina Shoes Agent:  Textured Longline Jacket with Button Closure and Pockets Customer:  one more Customer:  the black shoes Customer:  SIBU Customer:  name with the lable Customer:  do you see it Customer:  or nor Customer:  nor Customer:  not Agent:  Wait a moment Agent:  162612079 - - Juniors Textured Jacket with Long Sleeves and Hood Agent:  162651548 - - Textured Longline Jacket with Button Closure and Pockets Agent:  161884244 - - Textured Slip-On Round Toe Ballerina Shoes Agent:  162019124 - - Round Toe Ballerina Shoes with Bow Accent Agent:  161646147 - - Floral Printed Scarf Agent:  162185763 - - Solid Scarf - 60x200 cms Agent:  162185764 - - Solid Scarf - 200x60 cms Agent:  160332002 - - Juniors Toy Keyboard Agent:  159696593 - - Juniors Textured Cap with Applique Detail Agent:  162167621 - - Textured Slip-On Round Toe Ballerina Shoes Agent:  Which one the item you want it to be return ?? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:49 PM, 04th Jan                     hi                    162651548 - - Textured Longline Jacket with Button Closure and Pockets           02:49 PM, 04th Jan                     hi                    161884244 - - Textured Slip-On Round Toe Ballerina Shoes           02:49 PM, 04th Jan                   Mubasher                   Hi, Thank you for contacting us. How may I help you?           02:49 PM, 04th Jan                     hi                    iwas ask for return yesterday           02:50 PM, 04th Jan                     hi                    order no           02:50 PM, 04th Jan                     hi                    9625599600           02:50 PM, 04th Jan                     hi                    three items           02:50 PM, 04th Jan                     hi                    i need to return on more           02:50 PM, 04th Jan                     hi                    black jaket           02:51 PM, 04th Jan                     hi                    jacket           02:51 PM, 04th Jan                     hi                    with three shoeses           02:51 PM, 04th Jan                   Mubasher                   please wait while checking           02:52 PM, 04th Jan                     hi                    ok           02:53 PM, 04th Jan                     hi                    162651548 - - Textured Longline Jacket with Button Closure and Pockets           02:54 PM, 04th Jan                     hi                    161884244 - - Textured Slip-On Round Toe Ballerina Shoes           02:55 PM, 04th Jan                     hi                    162167621 - - Textured Slip-On Round Toe Ballerina Shoes           02:55 PM, 04th Jan                   Mubasher                   you want to return those items also ?           02:55 PM, 04th Jan                     hi                    the same but one more           02:55 PM, 04th Jan                     hi                    the agent before you send to check           02:55 PM, 04th Jan                     hi                    162019124 - - Round Toe Ballerina Shoes with Bow Accent           02:56 PM, 04th Jan                     hi                    see this 4 items           02:57 PM, 04th Jan                   Mubasher                   as per the system you places return for 3 items yesterday           02:58 PM, 04th Jan                     hi                    yes           02:58 PM, 04th Jan                     hi                    one more           02:58 PM, 04th Jan                     hi                    can or not           02:58 PM, 04th Jan                   Mubasher                   yes i can place a return for you           02:59 PM, 04th Jan                     hi                    ok           02:59 PM, 04th Jan                     hi                    do           02:59 PM, 04th Jan                     hi                    this 4 items           02:59 PM, 04th Jan                     hi                    becouse the courier can not came daily for only one item           02:59 PM, 04th Jan                   Mubasher                   ok wait while placing the return           02:59 PM, 04th Jan                     hi                    ok           02:59 PM, 04th Jan                   Mubasher                   it is done           03:02 PM, 04th Jan                     hi                    ok thank you           03:02 PM, 04th Jan                     hi                    4 items return           03:03 PM, 04th Jan                   Mubasher                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:03 PM, 04th Jan                     hi                    4 items return           03:03 PM, 04th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1954497