Subject: Ticket Assigned - Conversation with mohammed
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 04 Jan 2021 10:55:57 +0000

Hi Mubasher Hamed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammed mohammed                    Bot:  Hi again! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  mohammed Bot:  Hi Mohammed ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6248357119 Bot:    Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Hi, the shukran points has not been added to my account. It’s linked but just doesn’t work. Agent:  Hi Mohammed, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding order update. Customer:  Not exactly, Customer:  Hi, the shukran points has not been added to my account. It’s linked but just doesn’t work Customer:  Points for the last order Customer:  It’s linked on this same mobile  number, it just asks me to contact support. Customer:  ? Agent:  I apologise for the late response and the inconvenience caused to you. Agent:  As I can see that your Shukran is not linked to your account. Agent:  We are giving you 5 days from the order date to link your account. Once you link your account within the 5 days of purchase, your points will be automatically credited into your Shukran account. You can only earn the points on your last purchase. Agent:  To link your Shukran card, please follow the below steps:   1- Log in your account. 2- Go to My account > Shukran > Link your account here. 3- Follow the provided steps on the webpage Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent Customer:  You were very helpful. Thank you very much Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mohammed ,what do you need help with? Customer:  /startOver Bot:  Hi Mohammed ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Box Customer:  Hi, Agent:  Hi Mohammed, Thank you for contacting us. My name is Nikhil. Agent:  How may I help you with your order id 6248357119? Customer:  Hi Customer:  There is a refund on that order number. Customer:  Amounting to 29.7 Customer:  Could you look it up for me ? Customer:  Rimmel Lipstick - was canceled on that order no Agent:  Yes, and the refund has been porocessed. Agent:  Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mohammed ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:44 PM, 04th Jan                     mohammed                    Hi,           02:44 PM, 04th Jan                   Mubasher                   Hi, Thank you for contacting us. How may I help you?           02:44 PM, 04th Jan                     mohammed                    I still haven’t received my refund of 29.7 SR from my previous order           02:45 PM, 04th Jan                     mohammed                    Could you please check that for me ?           02:45 PM, 04th Jan                   Mubasher                   Could you please share your order number so that I can assist you further?           02:45 PM, 04th Jan                     mohammed                    Sure,           02:46 PM, 04th Jan                     mohammed                    6248357119           02:48 PM, 04th Jan                   Mubasher                   please wait while checking           02:48 PM, 04th Jan                     mohammed                    Sure           02:48 PM, 04th Jan                   Mubasher                   thanks for waiting           02:50 PM, 04th Jan                   Mubasher                   refund has been processed on 27/11           02:50 PM, 04th Jan                   Mubasher                   please contact your bank branch           02:51 PM, 04th Jan                     mohammed                    Can you please provide me reference number           02:51 PM, 04th Jan                     mohammed                    For the transaction           02:51 PM, 04th Jan                   Mubasher                   p;ease wait ..           02:52 PM, 04th Jan                     mohammed                    Sure           02:53 PM, 04th Jan                   Mubasher                   transaction ID 169999990039180684           02:53 PM, 04th Jan                     mohammed                    Thank you*           02:54 PM, 04th Jan                   Mubasher                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:55 PM, 04th Jan                     mohammed                    Goodbye           02:55 PM, 04th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1954459