Subject: Ticket Assigned - Conversation with ldya
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 04 Jan 2021 06:54:45 +0000

Hi Mubasher Hamed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ldya ldya                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ldya Bot:  Hi Ldya ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  /startOver Bot:  Please wait while we transfer you to an agent Agent:  Hi Ldya, Thank you for contacting us. How may I help you? Agent:  Hi Ldya, I'm not getting a response from you. Are we still connected? Customer:  C they didn't come to collect my product Customer:  Its been 10 days a Agent:  Could you please share your order number so that I can assist you further? Customer:  One min Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Ldya ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Bahrain Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your number Customer:  /startOver Bot:  Please wait while we transfer you to an agent Customer:  K Agent:  Hi, Thank you for contacting us. How may I help you? Agent:  are you still connected? Customer:  Returm product not yet collected Customer:  10days now Agent:  Could you please share your order number so that I can assist you further? Customer:  7424309373 Agent:  please wait while checking .. Agent:  thanks for waiting Agent:  we will contact the courier team to arrange the collection as soon as possible Agent:  are you still connected? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Ldya ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Bahrain Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your number Customer:  /startOver            10:43 AM, 04th Jan                   Mubasher                   Hi, Thank you for contacting us. How may I help you?           10:44 AM, 04th Jan                     ldya                    its been 11days now am waiting for my return to be collected theres no response what should i do           10:44 AM, 04th Jan                     ldya                    todat i had an delivery they they said they cant collect back           10:45 AM, 04th Jan                     ldya                    they have to get a request           10:45 AM, 04th Jan                     ldya                    from one week am not going anywherethinking that they might come to collect           10:46 AM, 04th Jan                   Mubasher                   please hold while checking ..           10:46 AM, 04th Jan                   Mubasher                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             10:48 AM, 04th Jan                     ldya                    everyday you are saying the same thing           10:49 AM, 04th Jan                   Mubasher                   we will contact the courier team to collect the items as fast as possible           10:49 AM, 04th Jan                     ldya                    can you plese say the timing           10:50 AM, 04th Jan                   Mubasher                   we will inform you through your registered email           10:51 AM, 04th Jan                   Mubasher                   we would like to inform you we have processed the refund for the item           10:52 AM, 04th Jan                   Mubasher                   you will receive the amount in your online shopping account wallet           10:52 AM, 04th Jan                   Mubasher                   I'm not getting a response from you. Are we still connected?           10:53 AM, 04th Jan                   Mubasher                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:54 AM, 04th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1953422