Subject: Ticket Assigned - need escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 04 Jan 2021 05:11:53 +0000

Hi Mubasher Hamed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation rossella carrington                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello i have received a message to say my return 9623185999has been cancelled  can you please tell me what is happening with my returned items? Bot:  Please enter your name Customer:  rossella carrington Bot:  Hi Rossella Carrington ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971509195115            09:03 AM, 04th Jan                     rossella carrington                    Ok           09:04 AM, 04th Jan                   Mubasher                   Hi, Thank you for contacting us. How may I help you?           09:04 AM, 04th Jan                     rossella carrington                    Hello i have received a message to say my return 9623185999has been cancelled. Can you please tell me what is happening with my returned items?           09:05 AM, 04th Jan                   Mubasher                   please wait while checking ..           09:05 AM, 04th Jan                     rossella carrington                    Ok           09:06 AM, 04th Jan                   Mubasher                   thanks for waiting           09:07 AM, 04th Jan                   Mubasher                   this is just a technical issue           09:07 AM, 04th Jan                   Mubasher                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             09:07 AM, 04th Jan                     rossella carrington                    Can you confirm the items have been received           09:08 AM, 04th Jan                   Mubasher                   yes we have received the items           09:09 AM, 04th Jan                     rossella carrington                    When will the return be processed?           09:10 AM, 04th Jan                   Mubasher                   we will process it soon           09:10 AM, 04th Jan                     rossella carrington                    Ok thank you           09:10 AM, 04th Jan                   Mubasher                   do you have any other questions?           09:10 AM, 04th Jan                     rossella carrington                    That's all thank you           09:11 AM, 04th Jan                   Mubasher                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:11 AM, 04th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1953166