Subject: Ticket Assigned - Conversation with taima
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 03 Jan 2021 12:34:53 +0000

Hi Mubasher Hamed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with taima taima                    Bot:  Hi, welcome! Bot:  Hi, welcome! Bot:  Please enter your name Bot:  Please enter your name Customer:  taima Bot:  Hi Taima ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96597630567 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  I have not received the refund Customer:  My order got cancelled Agent:  Could you please share your order number so that I can assist you further? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Taima ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:03 PM, 03rd Jan                     taima                    Hi           04:04 PM, 03rd Jan                     taima                    /startOver           04:09 PM, 03rd Jan                   Bot                   يرجى إدخال اسمك           04:09 PM, 03rd Jan                   Mubasher                   Hi, Thank you for contacting us. How may I help you?           04:09 PM, 03rd Jan                   Mubasher                   Hi, I'm not getting a response from you. Are we still connected?           04:11 PM, 03rd Jan                     taima                    My order got cancelled           04:11 PM, 03rd Jan                     taima                    I didnot received my refund           04:11 PM, 03rd Jan                     taima                    8217039546           04:11 PM, 03rd Jan                     taima                    Order number           04:11 PM, 03rd Jan                   Mubasher                   please wait while checking ..           04:12 PM, 03rd Jan                   Mubasher                   KWD 9.3 has been refunded to your shopping account wallet " my credit "           04:13 PM, 03rd Jan                     taima                    Yes that was my return           04:13 PM, 03rd Jan                     taima                    One of my items was cancelled           04:14 PM, 03rd Jan                     taima                    2.9KD           04:14 PM, 03rd Jan                     taima                             04:14 PM, 03rd Jan                     taima                    If you see the image. Its the very first item for 3.9KD           04:15 PM, 03rd Jan                   Mubasher                   please hold ..           04:17 PM, 03rd Jan                     taima                    Ok           04:17 PM, 03rd Jan                   Mubasher                   we have refunded both items:           04:19 PM, 03rd Jan                   Mubasher                   Iconic Schiffli Detail Midi Shift Dress with V-neck and 3/4 Sleeves           04:19 PM, 03rd Jan                   Mubasher                   Plain Midi Shirt Dress with Long Sleeves and Pocket Detail           04:19 PM, 03rd Jan                     taima                    I need a reference           04:20 PM, 03rd Jan                     taima                    Because i think the refund was done by knet?           04:20 PM, 03rd Jan                     taima                    I understand the 9.3 KD was refunded with cash and i received that           04:21 PM, 03rd Jan                     taima                    Im talking about the 2.9 Kd           04:21 PM, 03rd Jan                     taima                    Hello?           04:25 PM, 03rd Jan                   Mubasher                   thanks for waiting           04:26 PM, 03rd Jan                     taima                    Ok           04:26 PM, 03rd Jan                   Mubasher                   we refund the payments to "my credit" when the payment is done through knet           04:27 PM, 03rd Jan                   Mubasher                   regarding the mentioned order only 9.3 KWD was the refunded for the returned items           04:27 PM, 03rd Jan                     taima                    What is "my credit "           04:27 PM, 03rd Jan                     taima                    Yes and i received 9.3KD           04:28 PM, 03rd Jan                     taima                    My issue is with the 2.9KD           04:28 PM, 03rd Jan                   Mubasher                   you have used a voucher and we used 3.1 KWD for those items and the voucher amount is non refundable           04:29 PM, 03rd Jan                   Mubasher                   do you have any other question           04:32 PM, 03rd Jan                     taima                    Ok so i use "my credit" on my next purchase           04:32 PM, 03rd Jan                   Mubasher                   yes you can use it for you next purchases           04:33 PM, 03rd Jan                     taima                    Ok Thank You           04:34 PM, 03rd Jan                   Mubasher                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:34 PM, 03rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1951153