Subject: Ticket Assigned - Conversation with baha elgizouli
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 03 Jan 2021 12:11:40 +0000

Hi Mubasher Hamed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with baha elgizouli baha elgizouli                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  baha elgizouli Bot:  Hi Baha Elgizouli ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  626061977 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  626061977 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  6260619776 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No
  Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00966538334073            03:53 PM, 03rd Jan                   Mubasher                   Hi, Thank you for contacting us. How may I help you?           03:55 PM, 03rd Jan                     baha elgizouli                    Hi           03:55 PM, 03rd Jan                     baha elgizouli                    I recieved this msg from centerpoint: Sorry, Order 6260619743 was not processed successfully. Please try again or use Cash on Delivery           03:55 PM, 03rd Jan                     baha elgizouli                    And at the same time the money deducted from my account           03:56 PM, 03rd Jan                     baha elgizouli                    So what is the current status from my account           03:56 PM, 03rd Jan                   Mubasher                   please hold while checking .
 .           03:56 PM, 03rd Jan                     baha elgizouli                    Ok           03:57 PM, 03rd Jan                   Mubasher                   thanks for waiting           04:00 PM, 03rd Jan                   Mubasher                   we have processed the refund for the amount           04:00 PM, 03rd Jan                   Mubasher                   it will take 2 - 15 days to reflect in your account           04:01 PM, 03rd Jan                     baha elgizouli                    So what im suppose to do now           04:02 PM, 03rd Jan                     baha elgizouli                    Make another order           04:02 PM, 03rd Jan                   Mubasher                   you may place another order           04:03 PM, 03rd Jan                   Mubasher                   the amount will be reflecting depends upoon your bank process           04:04 PM, 03rd Jan                     baha elgizouli                    Ill try again, if same issue I'll con
 tact you again           04:05 PM, 03rd Jan                   Mubasher                   we are here to serve you , wellcome any time           04:06 PM, 03rd Jan                     baha elgizouli                    Now its out of stock           04:06 PM, 03rd Jan                   Mubasher                   we will update the website soon when it is available           04:08 PM, 03rd Jan                   Mubasher                   do you have any other question ?           04:10 PM, 03rd Jan                   Mubasher                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:11 PM, 03rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1951065