Subject: Ticket Assigned - Conversation with mohammed
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 03 Jan 2021 11:44:52 +0000

Hi Mubasher Hamed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammed mohammed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohammed Bot:  Hi Mohammed ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may ta
 ke an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0541220062            03:18 PM, 03rd Jan                     mohammed                    Anyone there ???           03:19 PM, 03rd Jan                   Mubasher                   Hi, Thank you for contacting us. How may I help you?           03:19 PM, 03rd Jan                     mohammed                    I have two orders which is cancelled can you check when I 
 can get the refund to my card           03:20 PM, 03rd Jan                   Mubasher                   Could you please share your order number so that I can assist you further?           03:20 PM, 03rd Jan                     mohammed                    Last three digits are ok ???           03:21 PM, 03rd Jan                     mohammed                    Can you check with my mobile number ?           03:21 PM, 03rd Jan                     mohammed                    That would be quite quicker           03:21 PM, 03rd Jan                   Mubasher                   please hold while checking ..           03:21 PM, 03rd Jan                   Mubasher                   order 6259936410 cancelled because of the payment fail           03:24 PM, 03rd Jan                     mohammed                    Is that the only one ?           03:25 PM, 03rd Jan                   Mubasher                   order 6259938515 also cancelled , we didn't capture the amount of both orders        
    03:25 PM, 03rd Jan                     mohammed                    What does it mean didn't capture ?           03:25 PM, 03rd Jan                     mohammed                    538?           03:26 PM, 03rd Jan                     mohammed                    What's up with order with last three numbers as 538?           03:26 PM, 03rd Jan                   Mubasher                   means we didn't receive the amount from your bank           03:28 PM, 03rd Jan                     mohammed                    SAR 874 and 898 is already charged on my Card           03:28 PM, 03rd Jan                     mohammed                    Can you see this two amounts ?           03:28 PM, 03rd Jan                   Mubasher                   in order 6259910538 we cancelled one item it was out of stock andd you cancelled the second items and amount has been refunded           03:29 PM, 03rd Jan                     mohammed                    Can you see the orders with above two amounts a
 s cancelled?           03:30 PM, 03rd Jan                   Mubasher                   SAR 898 is the amount refunded for order 6259910538           03:32 PM, 03rd Jan                     mohammed                    But SAR 898 hasn't been received to me yet           03:33 PM, 03rd Jan                     mohammed                    How about SAR 874 ?           03:33 PM, 03rd Jan                   Mubasher                   please wait while checking ..           03:33 PM, 03rd Jan                   Mubasher                   SAR 874 is refunded for order 6259932427           03:34 PM, 03rd Jan                     mohammed                    Both of this amounts basically hasn't been refunded to my card           03:35 PM, 03rd Jan                   Mubasher                   this is your card number 456891******3011 ?           03:36 PM, 03rd Jan                     mohammed                    True           03:36 PM, 03rd Jan                   Mubasher                   the refu
 nd done on 01/01           03:38 PM, 03rd Jan                   Mubasher                   the amount you paid online will be refunded back to your original payment method within 2 - 15 working days           03:38 PM, 03rd Jan                     mohammed                    So you mean it is refunded from your side and it will take time to credit on my card ?           03:38 PM, 03rd Jan                   Mubasher                   yes it is successfully refunded to your card           03:39 PM, 03rd Jan                     mohammed                    Ok, then what's next since it's not yet credited to me ?           03:39 PM, 03rd Jan                   Mubasher                   if not credited to your card after 15 days please provide bank statement from the date of transfer 01/01/2021 till that date           03:41 PM, 03rd Jan                   Mubasher                   do you have any other question ?           03:43 PM, 03rd Jan                   Mubasher                   I
 t was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:44 PM, 03rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1950952