Subject: Ticket Assigned - Conversation with viol
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 03 Jan 2021 10:48:03 +0000

Hi Mubasher Hamed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with viol viol                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  viol Bot:  Hi Viol ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0509811720 Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi Viol, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding return process. Customer:  I want to return my order from centerpoint Customer:  Can i return it from a nearest branch Customer:  I bought it from online Customer:  Its been 3 days i requested for return but no approval yet Agent:  Kindly share us with the order id in order to assist you better Agent:  I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Viol ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. How may I help you? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Viol ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:35 PM, 03rd Jan                     viol                    I want to return my order from centerpoint           02:36 PM, 03rd Jan                     viol                    I requested for return but until now I didnt receive any response           02:37 PM, 03rd Jan                   Mubasher                   Hi, Thank you for contacting us. How may I help you?           02:39 PM, 03rd Jan                     viol                    I want to return my order from centerpoint I requested for return but until now I didnt receive any response           02:39 PM, 03rd Jan                   Mubasher                   Could you please share your order number so that I can assist you further?           02:39 PM, 03rd Jan                     viol                    Just a minute           02:40 PM, 03rd Jan                     viol                    6256838336           02:41 PM, 03rd Jan                   Mubasher                   ok           02:41 PM, 03rd Jan                   Mubasher                   please wait wait while checking ..           02:41 PM, 03rd Jan                   Mubasher                   thanks for waiting           02:42 PM, 03rd Jan                   Mubasher                   you may returned to any near centrepoint store           02:43 PM, 03rd Jan                   Mubasher                   and get the refund           02:43 PM, 03rd Jan                     viol                    How           02:43 PM, 03rd Jan                   Mubasher                   Wrap your returns in their original shipping packaging and bring it along with your invoice to any centrepoint store  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           02:46 PM, 03rd Jan                     viol                    Ok thanks           02:46 PM, 03rd Jan                   Mubasher                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:47 PM, 03rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1950677