Subject: Ticket Assigned - Conversation with ahmad arkahdan
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 03 Jan 2021 10:34:57 +0000

Hi Mubasher Hamed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ahmad arkahdan ahmad arkahdan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ahmad arkahdan Bot:  Hi Ahmad Arkahdan ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Helpful Bot:  Happy to help. Customer:  hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Ahmad Arkahdan ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0599996719            02:18 PM, 03rd Jan                     ahmad arkahdan                    ok           02:19 PM, 03rd Jan                   Mubasher                   Hi, Thank you for contacting us. How may I help you?           02:21 PM, 03rd Jan                   Mubasher                   Hi, I'm not getting a response from you. Are we still connected?           02:23 PM, 03rd Jan                     ahmad arkahdan                    I have 2 issues: 1- order#: 6251186581, i returned the items but still not received refund 2- order#: 6254261436, order was on 13 December 2021 but up to this moment the shipment is not ready for collection,           02:23 PM, 03rd Jan                   Mubasher                   please wait while checking ..           02:24 PM, 03rd Jan                   Mubasher                   regarrding order 6251186581 we have received the returned items and will process the refund soon           02:25 PM, 03rd Jan                   Mubasher                   regarding 6254261436 the order not shipped yet due to some technical issues           02:28 PM, 03rd Jan                     ahmad arkahdan                    when i will receive it ?           02:29 PM, 03rd Jan                   Mubasher                   we have to escalate the case to the concern team           02:29 PM, 03rd Jan                     ahmad arkahdan                    ok thank you           02:31 PM, 03rd Jan                   Mubasher                   do you have any other question ?           02:32 PM, 03rd Jan                     ahmad arkahdan                    no, just want to know when i will receive it           02:33 PM, 03rd Jan                   Mubasher                   we will contact the warehouse to ship the order as soon as possible           02:33 PM, 03rd Jan                     ahmad arkahdan                    thanks           02:33 PM, 03rd Jan                     ahmad arkahdan                    no any other inquiry           02:34 PM, 03rd Jan                   Mubasher                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:34 PM, 03rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1950614