Subject: Ticket Assigned - Conversation with viol
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 03 Jan 2021 10:32:09 +0000

Hi Mubasher Hamed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with viol viol                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  viol Bot:  Hi Viol ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0509811720 Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi Viol, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding return process. Customer:  I want to return my order from centerpoint Customer:  Can i return it from a nearest branch Customer:  I bought it from online Customer:  Its been 3 days i requested for return but no approval yet Agent:  Kindly share us with the order id in order to assist you better Agent:  I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Viol ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:27 PM, 03rd Jan                   Mubasher                   Hi, Thank you for contacting us. How may I help you?           02:28 PM, 03rd Jan                   Mubasher                   Hi, I'm not getting a response from you. Are we still connected?           02:29 PM, 03rd Jan                   Mubasher                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           02:31 PM, 03rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1950601