Subject: Ticket Assigned - Conversation with shadab ahmad
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 03 Jan 2021 10:23:00 +0000

Hi Mubasher Hamed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shadab ahmad shadab ahmad                    Bot:  Hi again! Bot:  Please enter your name Customer:  shadab ahmad Bot:  Hi Shadab Ahmad ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6256984258 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please enter your number Customer:  6256984258 Bot:  Please wait while we transfer you to an agent Customer:  Ok Customer:  Why my order still not received Agent:  Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you. Agent:  Please hold for a moment while I gather those details for you. Customer:  Ok Agent:  We apologise for the inconvenience caused to you.  we will escalate your  issue  to the concern party  to ship  your order asap Agent:  Is there anything else I can help you with? Customer:  When we get my order Agent:  will check with our team  and inform  you  asap Agent:  Is there anything else I can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Customer:  Please check and confirm asap Agent:  We ill do  the needful Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Shadab Ahmad ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6256984258 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please wait while we transfer you to an agent Agent:  Hi Shadab, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding order update. Customer:  IMAGE Customer:  When we get my order Customer:  Delivered date 26th December Customer:  But still i am waiting for my order Customer:  /startOver Agent:  As we can check, your case for late delivery had already been escalated . we request you to please allow us some more time to do the same. Agent:  For your reference, your complaint number is 1924158 Customer:  Sir already it's 2 days late Customer:  Please confirm when we receive Customer:  /startOver Customer:  /startOver Agent:  We are sorry, as we cannot comment on the exact date and time. However the delivery will happen within 2 - 3 business days. Customer:  Bro we have to move some other place that's why i told if it's possible to delivery shortly Agent:  Please be assured that we have informed the team to deliver the shipment on priority Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Shadab Ahmad ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6256984258 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please wait while we transfer you to an agent Agent:  Hi Shadab, Thank you for contacting us. My name is Mohammad. How may I help you? Customer:  1924158 my complaint number is there any updates Customer:  I am still waiting for my order Customer:  /startOver Agent:  Could you please share your order number so that I can assist you further? Customer:  6256984258 Agent:  yes we can see your issue is already raised with us Agent:  our team is working on it. Customer:  When we receive my order Customer:  How long it will take Agent:  Our team is on it. Agent:  We will solve the issue soon. Customer:  I would like to shopping with centrepoint but this kind of error is not good Customer:  Delivered date 26th Agent:  We can understand. Customer:  /startOver Agent:  We will surely solve the issue. Customer:  Ok but when we get it there is any time line or we waiting for a month Customer:  /startOver Customer:  Dear Mohammad plz rply Agent:  We are on it please allow us some time to solve the issue. Agent:  Is there anything else i can help ? Customer:  Sir i have to move some other place this is the reason that why i always follow up with your respective team to proceed my order Customer:  /startOver Customer:  Please accept my request and follow up with team to proceed my asap Customer:  /startOver Agent:  Sure. Agent:  We are surely working on it. Customer:  Thanks sir Agent:  welcome. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Shadab Ahmad ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6256984258 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please wait while we transfer you to an agent Customer:  Hello Customer:  Can you update regarding my order Customer:  /startOver Customer:  English please Customer:  Order no. 6256984258 Customer:  /startOver Agent:  Hi, Thank you for contacting us.my name is Yahya, How may I help you? Agent:  hello Agent:  Are you still with us??? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  Where is my order Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Shadab Ahmad ,what do you need help with? Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Shadab Ahmad ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  6256984258 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  6256982458 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  6256984258 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  6256984258 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  6256984258 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  6256984258 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:   Your order status is  :    If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver            01:57 PM, 03rd Jan                   Mubasher                   Hi, Thank you for contacting us. How may I help you?           01:58 PM, 03rd Jan                     shadab ahmad                    Sir still order not shipped           01:59 PM, 03rd Jan                     shadab ahmad                    We ordered date 22 dec.           01:59 PM, 03rd Jan                   Mubasher                   please wait while checking ..           02:00 PM, 03rd Jan                     shadab ahmad                    Complaint  no.1924158           02:01 PM, 03rd Jan                     shadab ahmad                    Order no. 6256984258           02:03 PM, 03rd Jan                   Mubasher                   thanks for waiting           02:04 PM, 03rd Jan                     shadab ahmad                    /startOver           02:04 PM, 03rd Jan                   Mubasher                   we will contact the warehouse team to do the needful           02:05 PM, 03rd Jan                     shadab ahmad                    It's already too late           02:07 PM, 03rd Jan                   Mubasher                   accept our aplolgise for this delay , we will do our best to serve you           02:07 PM, 03rd Jan                     shadab ahmad                    Can you please check with your concern person when they delivered my order           02:08 PM, 03rd Jan                   Mubasher                   sure , i will do my best to assist in this case           02:08 PM, 03rd Jan                     shadab ahmad                    Bro last 1 week we still msg and email but we received some answers           02:09 PM, 03rd Jan                   Mubasher                   i have checked, our team already working in your complain 1924158           02:10 PM, 03rd Jan                     shadab ahmad                    By when we get my order           02:11 PM, 03rd Jan                     shadab ahmad                    It's frustrating really this not good           02:13 PM, 03rd Jan                   Mubasher                   we will inform you through the email when the order is ready for delivery           02:13 PM, 03rd Jan                   Mubasher                   this is not the experiance we want our customer to face , we will work on it           02:14 PM, 03rd Jan                     shadab ahmad                    When this month or next month because already finished more than 14 days           02:15 PM, 03rd Jan                   Mubasher                   it will be solved within a few days           02:15 PM, 03rd Jan                     shadab ahmad                    May i no why still pending           02:17 PM, 03rd Jan                     shadab ahmad                    Bro please do the needful from you end ,           02:18 PM, 03rd Jan                   Mubasher                   the order not shipped, we already contacted the warehouse team to know the reason of the dealy and asked them to ship it as fast as possible           02:18 PM, 03rd Jan                   Mubasher                   sure , we will do our best           02:19 PM, 03rd Jan                   Mubasher                   don't worry our team is on it           02:20 PM, 03rd Jan                     shadab ahmad                    Ok           02:20 PM, 03rd Jan                     shadab ahmad                    Hopefully we get order shortly           02:20 PM, 03rd Jan                     shadab ahmad                    Thanks           02:21 PM, 03rd Jan                   Mubasher                   there was a technical issue and we work to solve it soon           02:21 PM, 03rd Jan                   Mubasher                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:22 PM, 03rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1950569