Subject: Ticket Assigned - Conversation with jane
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 03 Jan 2021 10:16:18 +0000

Hi Mubasher Hamed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jane jane                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  jane Bot:  Hi Jane ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0529088344            02:03 PM, 03rd Jan                   Mubasher                   Hi, Thank you for contacting us. How may I help you?           02:04 PM, 03rd Jan                   Mubasher                   I'm not getting a response from you. Are we still connected?           02:06 PM, 03rd Jan                     jane                    Goodafternoon           02:07 PM, 03rd Jan                     jane                    9624680337 This my order number           02:07 PM, 03rd Jan                   Mubasher                   ok           02:08 PM, 03rd Jan                     jane                    I’ve placed a return request for 2 faux fur rugs. Just wanted to see when I can make S           02:08 PM, 03rd Jan                     jane                    An appointment for the pickup           02:08 PM, 03rd Jan                   Mubasher                   thanks for waiting           02:11 PM, 03rd Jan                   Mubasher                   our courier team will contact you within 2 - 4 days to collect the returns           02:12 PM, 03rd Jan                   Mubasher                   do you have any other question i can help you with?           02:15 PM, 03rd Jan                   Mubasher                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:16 PM, 03rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1950530