Subject: Ticket Assigned - Conversation with jessa
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 03 Jan 2021 10:00:59 +0000

Hi Mubasher Hamed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jessa jessa                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Jessa ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:48 PM, 03rd Jan                     jessa                    Ok           01:50 PM, 03rd Jan                   Mubasher                   Hi, Thank you for contacting us. How may I help you?           01:50 PM, 03rd Jan                     jessa                    I did not received the other refund of my item returned           01:51 PM, 03rd Jan                   Mubasher                   Could you please share your order number so that I can assist you further?           01:51 PM, 03rd Jan                     jessa                    9622172261           01:52 PM, 03rd Jan                   Mubasher                   please wait while checking ..           01:52 PM, 03rd Jan                   Mubasher                   thanks for waiting           01:54 PM, 03rd Jan                     jessa                    Yes           01:55 PM, 03rd Jan                   Mubasher                   the refund has been processed for (Textured Midi Shift Dress with Long Sleeves and High Neck) AED 40.6395 to your shopping account wallet  in "my credit"           01:55 PM, 03rd Jan                     jessa                    It’s the jogger pants           01:55 PM, 03rd Jan                     jessa                    I returned jogger pants and the dress           01:55 PM, 03rd Jan                   Mubasher                   the other item (Solid Joggers with Pockets and Elasticated Drawstring Waistband) we will process the refund soon           01:56 PM, 03rd Jan                     jessa                    The guy get it the same dau           01:56 PM, 03rd Jan                   Mubasher                   as per the system it is just reached our warehouse           01:56 PM, 03rd Jan                     jessa                    Okay how many days must I be expecting so that I could use the money in my wallet for ordering again?           01:58 PM, 03rd Jan                   Mubasher                   it may takes 2 to 4 days           01:58 PM, 03rd Jan                     jessa                    Okay I get it soon           01:59 PM, 03rd Jan                     jessa                    I hope           01:59 PM, 03rd Jan                   Mubasher                   do you have any other question i can help you with?           02:00 PM, 03rd Jan                     jessa                    That’s all thank you           02:00 PM, 03rd Jan                   Mubasher                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:00 PM, 03rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1950463