Subject: Ticket Assigned - Conversation with hi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 03 Jan 2021 09:49:28 +0000

Hi Mubasher Hamed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding return process. Customer:  Hi Customer:  I would like to place return request Customer:  Can u do it from your end Agent:  Sure, Kindly share us with the order id in order to assist you better Customer:  Order #9620065059 Customer:  We havent opened it Customer:  Its still in the same packing n original condition Agent:  We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option. Agent:  As per the policy, ( Summer Infant Pop and Play Portable Playard) products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged. Customer:  But it wasnt mentioned anywhere that its non returnable Customer:  That is not fair Customer:  Can you speak to your supervisor Customer:  Hellooooooo Customer:  Are u there Agent:  I apologise for the late response and the inconvenience caused to you. Customer:  Please arrange for return Customer:  It wasnt mentioned anywhere that its non returnable Customer:  Can you speak to your manager Agent:  thank you for your patience. Agent:  My name is Manish, Agent:  We requsest you to please refer to the return policy. Agent:  https://helpae.centrepointstores.com/en/support/solutions/folders/44001185898# Agent:  as the items which requires assembling comes under the non-returnable category Customer:  If this was the case y was it not mentioned in the product page Customer:  Whose fault is it Agent:  Please could you please elaborate about the issue due to which you want to return the item. Customer:  I was discharged yesterday from the hospital Customer:  My doc has advised me complete bed rest till march Customer:  This wasnt expected Customer:  We are in a bad situation right now Customer:  We are more concerned about my health at the moment Customer:  I can send you my discharge paper Agent:  We request you to please share the images of the item you had received. Customer:  Ok Customer:  IMAGE Agent:  Thank you for sharing the image. Agent:  Please be informed that we are raising a return request for this item as a one time exception. Customer:  Thank you so much i really appreciate  it Agent:  your return tracking id - RP121320001059 Agent:  you can track your return at https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=RP121320001059&utm_source=hybris&utm_medium=email&utm_campaign=order_shipped_SA_ar Customer:  Thank you Customer:  God bless n stay safe Agent:  our courier team will contact you soon in order to arrange the collection. Agent:  It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding return process. Customer:  Order no 9620673382 Customer:  Yes Ishan Customer:  Order no 9620673382 Customer:  My husband had ordered shoes but size 44 too small for him we returned it and we dont have it with us anymore Customer:  I got an email about return being cancelled and i being charged for the item i returned Customer:  Please tell me its a technical glitch and you will solve it Customer:  I cant take this kind of stress Agent:  I apologise for the late response and the inconvenience caused to you. Agent:  May I request you to please stay on hold while I retrieve the information. Customer:  Ok Agent:  We reqeust you to please confirm to us that you have returned "We request you to please ingnore that message as it was a technical error and we are really sorry for that. Agent:  Rest assured we have already informed the team to initiate the refund at the soonest." Agent:  I apologize for my previous reply Agent:  We reqeust you to please confirm to us that you have returned "Le Confort Men's Textured Low Ankle Sneakers" Customer:  Yes its been returned already dont have it with me anymore Agent:  Thank you for confirming me.  Agent:  Please note, as per the records we can see that your items has arrived at our warehouse and once we are done with quality check we will initiate the refund Customer:  Ok Customer:  So i dont have to worry about these emails Customer:  Its technical error Customer:  Right ? Agent:  Once again please accept our sincere apologies for the technical error that you have had. Customer:  No worries as long as its been taken care of Customer:  Thank you Ishan Customer:  Have a good evening Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Hi Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  Order #9619936994 Customer:  Hi this is my order # Customer:  Can u check if you have received the return items at the warehouse coz i dont see any update on website Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  Ok Agent:  We would like to inform you that the order has  been delivered  to the warehouse and We will escalate  it to the warehouse for refund Agent:  is there anything else can i help you with? Customer:  No i guess that would be it Customer:  Thank you Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Hi my order #9619635862 Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  The items were returned few weeks back i still havent received any update on refund Agent:  May I request you to please stay on-hold while I retrieve the information.  Customer:  Ok Agent:  when the order got collected from you Customer:  2 weeks ago Customer:  Check with the warehouse Customer:  Same thing happened with my other returns n they were resolved Agent:  After we check the collection number RP121520001703 for your oder showing it's not collected from you Customer:  It was collected Customer:  Check with warehouse Customer:  Its due to technical issue Customer:  Same thing happened with my other orders too Agent:  ok we will check with the warehouse and the courier team for the return Agent:  and you will be contacte via email Customer:  Can you not check now Customer:  Yazid cud check online Customer:  Are u new Agent:  we are apologising but this issuse Agent:  has a concern team will work on it Customer:  Ok Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:38 PM, 03rd Jan                   Mubasher                   Hi, Thank you for contacting us. How may I help you?           01:41 PM, 03rd Jan                     hi                    My order # 9619635862           01:41 PM, 03rd Jan                     hi                    I havent received the refund yet           01:42 PM, 03rd Jan                   Mubasher                   please wait while checking..           01:43 PM, 03rd Jan                   Mubasher                   thanks for waiting           01:44 PM, 03rd Jan                   Mubasher                   the courier team collected the items ?           01:44 PM, 03rd Jan                     hi                    Yes           01:44 PM, 03rd Jan                     hi                    The person who collected is Waleed from bur dubai           01:45 PM, 03rd Jan                   Mubasher                   ok we will process the refund soon , sorry for the delay           01:45 PM, 03rd Jan                     hi                    Its always the same person who comes to deliver items and to collect them           01:45 PM, 03rd Jan                   Mubasher                   yes now i checked and we have received the items           01:46 PM, 03rd Jan                   Mubasher                   it is just a technical issue           01:46 PM, 03rd Jan                     hi                    I spoke to him he asked me to give his name as he had collected the items and remembers it quite well           01:46 PM, 03rd Jan                   Mubasher                   we will process the refund           01:46 PM, 03rd Jan                     hi                    Yeah the previous agent cudnt understand anything           01:46 PM, 03rd Jan                   Mubasher                   don't worry we will do our best to refund the amount           01:47 PM, 03rd Jan                     hi                    Mohamed was his name he gave me a hard time and just ignored my request by saying i will get an email           01:47 PM, 03rd Jan                     hi                    Ok           01:47 PM, 03rd Jan                     hi                    Thank you           01:48 PM, 03rd Jan                   Mubasher                   do you have any other question i can help you with?           01:48 PM, 03rd Jan                     hi                    No that would be all           01:48 PM, 03rd Jan                   Mubasher                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:48 PM, 03rd Jan                     hi                    Take care           01:49 PM, 03rd Jan                     hi                    Thank you           01:49 PM, 03rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1950425