Subject: Ticket Assigned - Conversation with rowena pacis
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 03 Jan 2021 09:42:51 +0000

Hi Mubasher Hamed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rowena pacis rowena pacis                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rowena pacis Bot:  Hi Rowena Pacis ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9625702197 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0561477042 Bot:  Please wait while we transfer you to an agent Customer:  Ok i want to us if my order is paid or not yet Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  I want  to confirm if my order is paid  or not yet Agent:  Could you please share your order number so that I can assist you further? Customer:  9625702197 Agent:  May I request you to please stay on-hold while I retrieve the information.  Customer:  Ok Agent:  the order hasn't been conformed yet as the amount hasn't been capture Customer:  Wat do u mean not yet pay Agent:  we just authorized the amount from your bank but we didn't capture it yet Customer:  Its paid already Customer:  Can u check it Agent:  yes it's not paid Agent:  please wait for some time for the order conformation Customer:  But my bank send me msg that i .paid  66.70 at landmark online Customer:  Pls check status Agent:  I have checked again for this order and it is showing confirmed at this time. Once the order has beens hipped out you will receive the tracking details to your email address. Agent:  shipped* Customer:  Its paid already rigth Agent:  Yes the order is confirmed. Customer:  Confirm paid u mean Agent:  yes Agent:  do you have any other question that i can help you with? Customer:  No thnk u Agent:  It was a pleasure to assist you. Thank you for shopping with us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Rowena Pacis ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:27 PM, 03rd Jan                     rowena pacis                    Were i check the credit           01:28 PM, 03rd Jan                     rowena pacis                    Order 9625702197   Centre Point logo Download our apps now  ios icon	 android icon iPhone	Android  Babyshop Lifestyle Splash Shoe Mart Offers Clearance Sorry, we had to cancel part of your order.  Hi ROWENA PACIS, unfortunately we had to remove some items from your Order 9625702197 Please note, your refund for the cancelled items will go to My Credit in My Account. You can use your credit to shop later. Cancelled Items  Item  Description  Total Price  	 BABYSHOP Juniors Slogan Print T-shirt with Long Sleeves and Round Neck Color: Blue Size: 1-2 yrs Quantity: 1 AED 11  	 Subtotal:	AED 11 TOTAL	AED 11  Need help? Get in touch  mailus	 Write us an email now, we'll get back to you as fast as we can.    facebook	 Connect with us on your favourite social network.   twitter	 Reach out in 140 characters! We are @centrepointme.     call	 Call us on 800-MYCP (800-6927). 7 days a week, 24 hours a day   © 2020 Retail World Limited	    Privacy Policy  | Terms & Conditions           01:29 PM, 03rd Jan                     rowena pacis                    U mention tht i see in my credit acount but i did not see there in my credit acount           01:31 PM, 03rd Jan                   Mubasher                   Hi, Thank you for contacting us. How may I help you?           01:33 PM, 03rd Jan                     rowena pacis                    I want to check the item you cancel in my order           01:34 PM, 03rd Jan                     rowena pacis                    How i refund the the payment .u mention tht i saw in my credit acount but there no any refund payment           01:35 PM, 03rd Jan                   Mubasher                   please wait while checking ..           01:35 PM, 03rd Jan                     rowena pacis                    Order 9625702197   Centre Point logo Download our apps now  ios icon	 android icon iPhone	Android  Babyshop Lifestyle Splash Shoe Mart Offers Clearance Sorry, we had to cancel part of your order.  Hi ROWENA PACIS, unfortunately we had to remove some items from your Order 9625702197 Please note, your refund for the cancelled items will go to My Credit in My Account. You can use your credit to shop later. Cancelled Items  Item  Description  Total Price  	 BABYSHOP Juniors Slogan Print T-shirt with Long Sleeves and Round Neck Color: Blue Size: 1-2 yrs Quantity: 1 AED 11  	 Subtotal:	AED 11 TOTAL	AED 11  Need help? Get in touch  mailus	 Write us an email now, we'll get back to you as fast as we can.    facebook	 Connect with us on your favourite social network.   twitter	 Reach out in 140 characters! We are @centrepointme.     call	 Call us on 800-MYCP (800-6927). 7 days a week, 24 hours a day   © 2020 Retail World Limited	    Privacy Policy  | Terms & Conditions           01:36 PM, 03rd Jan                   Mubasher                   the item (Juniors Slogan Print T-shirt with Long Sleeves and Round Neck) cancelled because it is out of stock           01:37 PM, 03rd Jan                     rowena pacis                    Ok           01:37 PM, 03rd Jan                   Mubasher                   the amount of the item refunded to your card successfully           01:37 PM, 03rd Jan                     rowena pacis                    Let me check it           01:38 PM, 03rd Jan                     rowena pacis                    Were i check.the amount           01:39 PM, 03rd Jan                   Mubasher                   the amount refunded to your bank account           01:39 PM, 03rd Jan                     rowena pacis                    Ahh ok           01:40 PM, 03rd Jan                   Mubasher                   do you have any other question i can help you with?           01:41 PM, 03rd Jan                   Mubasher                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:42 PM, 03rd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1950392