Subject: Ticket Assigned - Conversation with sulakshana
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 02 Jan 2021 12:24:58 +0000

Hi Mubasher Hamed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sulakshana sulakshana                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sulakshana Bot:  Hi Sulakshana ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9625403957 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0509442148            04:06 PM, 02nd Jan                   Mubasher                   Hi, Thank you for contacting us. How may I help you?           04:07 PM, 02nd Jan                     sulakshana                    Hi mubasher           04:08 PM, 02nd Jan                     sulakshana                    I have placed order for 2 candle holders through lifestyle online app on Wednesday           04:09 PM, 02nd Jan                     sulakshana                    Order no. Order #9625403957 30 Dec 2021 - 12:16 PM           04:09 PM, 02nd Jan                     sulakshana                    But till now I have not received any update if same is ready for collection           04:10 PM, 02nd Jan                   Mubasher                   please wait while checking ..           04:10 PM, 02nd Jan                   Mubasher                   thanks for waiting           04:16 PM, 02nd Jan                   Mubasher                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             04:17 PM, 02nd Jan                     sulakshana                    But when can I collect it as I’m working and won’t be free to collect it until next weekend           04:18 PM, 02nd Jan                   Mubasher                   we have to contact the warehouse because there is a dely in the shipping           04:19 PM, 02nd Jan                   Mubasher                   do you have any further question ?           04:22 PM, 02nd Jan                   Mubasher                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:24 PM, 02nd Jan                     sulakshana                    Okey but when is it going to be available for collection? I have selected for collection option to avoid any sort of delay           04:24 PM, 02nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1947456