Subject: Ticket Assigned - Conversation with jumana
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 02 Jan 2021 12:05:29 +0000

Hi Mubasher Hamed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jumana jumana                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jumana Bot:  Hi Jumana ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0509483242            03:47 PM, 02nd Jan                   Mubasher                   Hi, Thank you for contacting us. How may I help you?           03:48 PM, 02nd Jan                     jumana                    I placed a click and collect order but the item I received is not what I ordered           03:49 PM, 02nd Jan                   Mubasher                   Could you please share your order number so that I can assist you further?           03:50 PM, 02nd Jan                     jumana                    9624552268           03:52 PM, 02nd Jan                   Mubasher                   please hold while checking ...           03:52 PM, 02nd Jan                   Mubasher                   thanks for waiting           03:54 PM, 02nd Jan                   Mubasher                   can you please send a photo of the item you received ?           03:55 PM, 02nd Jan                     jumana                             03:55 PM, 02nd Jan                   Mubasher                   sorry for delivering an item different than the one you ordered           03:58 PM, 02nd Jan                   Mubasher                   we can place a return request for the item and refund it , also you may returned to any nearby store           03:58 PM, 02nd Jan                   Mubasher                   and get the refund           03:59 PM, 02nd Jan                     jumana                    Ok thank you so much??           03:59 PM, 02nd Jan                   Mubasher                   you want to returned to store?           04:00 PM, 02nd Jan                   Mubasher                   are you still here ?           04:02 PM, 02nd Jan                     jumana                    No i just did an online request           04:03 PM, 02nd Jan                   Mubasher                   ok .. accept our apologise           04:04 PM, 02nd Jan                   Mubasher                   do you have any further question?           04:04 PM, 02nd Jan                     jumana                    It’s ok           04:04 PM, 02nd Jan                     jumana                    No just that thank you           04:04 PM, 02nd Jan                   Mubasher                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:04 PM, 02nd Jan                     jumana                    You too           04:05 PM, 02nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1947365