Subject: Ticket Assigned - Conversation with sadia
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 02 Jan 2021 11:26:27 +0000

Hi Mubasher Hamed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sadia sadia                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sadia Bot:  Hi Sadia ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  /startOver Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hello, my name is Ahmed , how can i help you ?  Agent:  Are you still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Sadia ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7419745775 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your number Customer:  +97335527595 Bot:  Please wait while we transfer you to an agent Customer:  Ok waiting Agent:  Hi Sadia, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding refund queries. Customer:  No actually this time I have some query regarding my order Customer:  I payed for my order from my credit which I received from refund Agent:  Kindly share us with the order id in order to assist you better Customer:  My order was shipped earlier yesterday but I hasn't received it yet Customer:  7419745775 Customer:  The track option is not showing any track for this order Customer:  IMAGE Customer:  This is the status shown Customer:  Now how to track my order when will I receive it because there is no track to my order here Agent:  May I request you to please stay on hold while I retrieve the information. Customer:  Yes please I'm waiting Agent:  We would like to inform you that Standard Shipping orders usually takes 2 - 4 business days for the delivery.   Agent:  Our courier partner will contact you on +97335527595 to arrange a time for delivery soon. Customer:  Yes I know this but usually I'm getting my delivery the very next day Customer:  But this time I didn't Customer:  The problem is that its not showing the track of my irder Customer:  Order* Customer:  Why is that so? Customer:  Why there is no track found for my order? Agent:  We would like to inform you that currently your order is with SMSA tracking service that's why you are not able to track your order on LMG website. Customer:  What is SMSA & LMG? Customer:  Because this is the first time happening that my track status is not shown Customer:  So I'm worried about my order Agent:  Please be assured that your order will be delivered in 2 - 4 business days. We request you to please allow us some time for the delivery to happen. Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Sadia ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7422220131 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Sadia, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding refund queries. Agent:  I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Sadia ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7422220131 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi Sadia, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding refund queries. Customer:  No this time I'm having query related to my order Customer:  I ordered on 15th Decemeber Customer:  But till now its not received Customer:  Showing the same status since 16th Dec that its processing & reached at the courier facility Customer:  Please update me till when will I receive it Customer:  As its been a week now that I'm waiting Customer:  ?? Customer:  My order number is 7422220131 Agent:  May I request you to please stay on hold while I retrieve the information. Agent:  We request you to please confirm us your registered mobile number. Agent:  We can see that the delivery of this order has taken longer than our normal delivery time, and We are really very sorry for this delay. We know that you’ve been waiting for it. It should be with you soon. Agent:  Please be assured that we have informed the courier team to deliver the shipment on priority Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Sadia ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7422220131 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:10 PM, 02nd Jan                     sadia                    Ok           03:12 PM, 02nd Jan                   Mubasher                   Hi, Thank you for contacting us. How may I help you?           03:14 PM, 02nd Jan                   Mubasher                   Hi, I'm not getting a response from you. Are we still connected?           03:16 PM, 02nd Jan                     sadia                    Yes           03:17 PM, 02nd Jan                     sadia                    I ordered on 15th Decemeber But till now its not received Showing the same status since 16th Dec that its processing & reached at the courier facility Please update me till when will I receive it As its been more than 2 weeks now that I'm waiting ?? My order number is 7422220131           03:17 PM, 02nd Jan                     sadia                    I've to leave for somewhere so I need my order this week only           03:18 PM, 02nd Jan                     sadia                    Kindly tell me will I receive it or not           03:18 PM, 02nd Jan                     sadia                    Or else cancel it & refund my money           03:19 PM, 02nd Jan                   Mubasher                   please hold while checking regarding to the order number           03:20 PM, 02nd Jan                     sadia                    ??           03:21 PM, 02nd Jan                   Mubasher                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             03:22 PM, 02nd Jan                     sadia                    Ok thank u           03:23 PM, 02nd Jan                     sadia                    Looking forward to hear from ur team           03:23 PM, 02nd Jan                   Mubasher                   we will contact you through the registered email           03:23 PM, 02nd Jan                     sadia                    And hopefulling receiving my order as early as possible           03:23 PM, 02nd Jan                     sadia                    Alright           03:23 PM, 02nd Jan                   Mubasher                   we will do our best to deliver your order           03:23 PM, 02nd Jan                     sadia                    Thank u           03:24 PM, 02nd Jan                   Mubasher                   do you have any other query i can help you with?           03:25 PM, 02nd Jan                   Mubasher                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:26 PM, 02nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1947182