Subject: Ticket Assigned - Conversation with jasmun
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 02 Jan 2021 11:24:27 +0000

Hi Mubasher Hamed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jasmun jasmun                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jasmun Bot:  Hi Jasmun ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0509128211            02:59 PM, 02nd Jan                     jasmun                    order 9623534227           03:01 PM, 02nd Jan                     jasmun                    its a set of 2 lace detail tshirt bra           03:01 PM, 02nd Jan                     jasmun                    i collected the order on Dec 28, opened it 31 Dec to find out there was only 1 bra           03:02 PM, 02nd Jan                     jasmun                    where is the other one?           03:02 PM, 02nd Jan                   Mubasher                   Hi, Thank you for contacting us. How may I help you?           03:07 PM, 02nd Jan                   Mubasher                   Please hold for a while to check regarding to the order number           03:08 PM, 02nd Jan                     jasmun                    thanks mubasher           03:09 PM, 02nd Jan                   Mubasher                   thanks for waiting           03:10 PM, 02nd Jan                   Mubasher                   you got only one item?           03:10 PM, 02nd Jan                     jasmun                    yes           03:11 PM, 02nd Jan                   Mubasher                   did you checked the package well, because it shows both items has been delivered!           03:11 PM, 02nd Jan                     jasmun                    yes           03:12 PM, 02nd Jan                     jasmun                    i will not waste my time contacting customer support if i received two items           03:12 PM, 02nd Jan                   Mubasher                   sorry for the invoice caused           03:12 PM, 02nd Jan                     jasmun                    invoice?           03:13 PM, 02nd Jan                   Mubasher                   we will process a return request for the item and refund it           03:13 PM, 02nd Jan                     jasmun                             03:13 PM, 02nd Jan                     jasmun                    this is what i got           03:14 PM, 02nd Jan                   Mubasher                   for the inconvenience, sorry           03:14 PM, 02nd Jan                     jasmun                    will your team pick up the item?           03:14 PM, 02nd Jan                     jasmun                    or do i need to go a branch?           03:14 PM, 02nd Jan                   Mubasher                   yes , our courier team will call you, if you want to returned to store its also possible           03:15 PM, 02nd Jan                   Mubasher                   you have to show them your order number           03:15 PM, 02nd Jan                   Mubasher                   would you like to return it to store ?           03:16 PM, 02nd Jan                     jasmun                    just send someone to pick up           03:17 PM, 02nd Jan                     jasmun                    you should see my details in the account           03:17 PM, 02nd Jan                     jasmun                    flat 102 building 3 al muraqqabat           03:18 PM, 02nd Jan                   Mubasher                   ok , i will place a return request           03:18 PM, 02nd Jan                     jasmun                    okay           03:19 PM, 02nd Jan                     jasmun                    i have to go           03:19 PM, 02nd Jan                     jasmun                    please make sure this request is placed           03:19 PM, 02nd Jan                     jasmun                    appreciate if you can send me sms confirmation           03:19 PM, 02nd Jan                   Mubasher                   you will receive an email to fill your address to assign a courier to complete the collection           03:20 PM, 02nd Jan                   Mubasher                   do you  need any further assistance?           03:22 PM, 02nd Jan                     jasmun                    ok           03:23 PM, 02nd Jan                     jasmun                    i have to go now           03:23 PM, 02nd Jan                     jasmun                    thank you for your assistance           03:23 PM, 02nd Jan                   Mubasher                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:24 PM, 02nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1947170