Subject: Ticket Assigned - Conversation with shikha singh
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 02 Jan 2021 10:30:54 +0000

Hi Mubasher Hamed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shikha singh shikha singh                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shikha singh Bot:  Hi Shikha Singh ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96565171401            02:19 PM, 02nd Jan                     shikha singh                    Sure           02:19 PM, 02nd Jan                   Mubasher                   Hi, Thank you for contacting us. How may I help you?           02:20 PM, 02nd Jan                     shikha singh                    I wanted to enquire if exchange is possible           02:21 PM, 02nd Jan                   Mubasher                   We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time.           02:23 PM, 02nd Jan                     shikha singh                    Oh okay           02:25 PM, 02nd Jan                   Mubasher                   do you need any further assistance ?           02:26 PM, 02nd Jan                   Mubasher                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:30 PM, 02nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1946921