Subject: Ticket Assigned - Conversation with supriya
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 02 Jan 2021 05:43:09 +0000

Hi Mubasher Hamed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with supriya supriya                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  supriya Bot:  Hi Supriya ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9625222486 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971563428302            09:31 AM, 02nd Jan             
         supriya                    Ok           09:31 AM, 02nd Jan                   Mubasher                   Hi, Thank you for contacting us. How may I help you?           09:31 AM, 02nd Jan                     supriya                    Hi.gm           09:31 AM, 02nd Jan                     supriya                    Actually i received my order and requested return of 2 items because of size problem.           09:32 AM, 02nd Jan                     supriya                    The guy from centerpoint called me on Thursday and i returned the items to him           09:32 AM, 02nd Jan                     supriya                    But on the site it is not updated that you have received the returned items           09:32 AM, 02nd Jan                     supriya                    Status there is 'return requested'           09:33 AM, 02nd Jan                   Mubasher                   please provide your order number to assist you well           09:34 AM, 02nd Jan                
      supriya                    9625222486           09:34 AM, 02nd Jan                   Mubasher                   ok hold for a while to check you order details.           09:35 AM, 02nd Jan                     supriya                    Ok           09:35 AM, 02nd Jan                   Mubasher                   thank you for waiting           09:38 AM, 02nd Jan                   Mubasher                   the return request was placed on 30/12/2020           09:38 AM, 02nd Jan                     supriya                    Yes.and the guy came on 31st           09:39 AM, 02nd Jan                     supriya                    To receive returns           09:39 AM, 02nd Jan                   Mubasher                   the items still with courier team           09:39 AM, 02nd Jan                     supriya                    Ok           09:39 AM, 02nd Jan                   Mubasher                   we didn't receive in our warehouse           09:39 AM, 02nd Jan               
       supriya                    It will come right?           09:40 AM, 02nd Jan                   Mubasher                   we will contact them to deliver the items as soon as possible           09:40 AM, 02nd Jan                   Mubasher                   so we can process the refund           09:40 AM, 02nd Jan                     supriya                    Just wanted to confirm that its in process of return           09:40 AM, 02nd Jan                     supriya                    It's ok if its with courier team..they will return to warehouse ?           09:41 AM, 02nd Jan                     supriya                    Thank you           09:42 AM, 02nd Jan                   Mubasher                   thank you for contacting us           09:42 AM, 02nd Jan                   Mubasher                   have a good day!           09:42 AM, 02nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/ti
 ckets/1945910